Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews
1.0
Jan 4, 2024

Not a great place to work

Recommend
CEO approval
Business Outlook

Pros

Only pro is being able to work remotely from home , and PTO

Cons

There are many downsides that I personally experienced working for Connection. The management is horrible. My manager in particular showed favoritism. Hr is also not so great there . I reported many things to HR and nothing was done as promised. There isn’t any diversity, Also the turnover rate is very high, and trust me it’s a reason why . It’s a revolving door . I even experienced discrimination. Honestly to anyone who is considering working here , Don’t. They do not care about their employees, they show favoritism , the management is horrible,HR never cares , the quotas are unrealistic. Just don’t work here . My best advice. I tried to keep this review as clean as possible. The stuff I really experienced was degrading and horrible.

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Connection Response
2y
Thank you for the insights and assessment regarding your time with Connection. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and we value your opinions.
1.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

WFH all days a week, company provide technology.

Cons

Every week, I have 7, 1-on-1 with my manager calling about my performance, my call strategy, etc. At the beginning it sound it was very couchable and customize training for account Managers, within weeks manager start texting and calling me every 5-10 min asking me “if I already call XYZ company? Why I haven’t? What they said? Then it turns into a daily interrogatory. “From 8:14 am to 8:22 am, what did you do? Why you didn’t make calls? We are paying you for calling people not for you to go to the bathroom, or stretch.” And every other 5 minutes my manager telling me “I’ve watching your calls for the last 5 hours, you took 3 breaks each of 10 minutes, you could have use those 30 min to call at least 12 different companies.” What I thought it was a stable culture and support job, it turns into a huge burnt out and police interrogatory like if I was a Criminal. Every day I have 1-2 calls with manager and is not to discuss my performance, or sale strategy, is mostly about why am I taking breaks, why didn’t pitch in a different way and how he is disappointed at me. I would have quit so far ago, but I need this job so sustain my kids before they go to college. These job will retaliate and micromanage the most of you, until one day you will start hating your job, your life due to people that have no competence and skills to be leaders and actually support his teammates. They will treat you as an “employee” NOT as a “teammate” or “Co-worker” Avoid at all cost working on here!!

Viewing 37 - 39 of 183 Reviews

Glassdoor has 875 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.