Is Connection a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Connection have rated their employer with 3.0 out of 5 stars in 183 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at Connection now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Connection .

Does Connection pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Connection with 2.6 out of 5 stars based on 183 anonymously submitted employee reviews. This is 17.5% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Connection.

How happy are Client Operations Associate professionals working at Connection?

47% of Client Operations Associate employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Client Operations Associate professionals have also rated Connection with a 3.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 67 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "good work/life balance" ((in 27 reviews)); "Training was great and beyond expectation in a good way!" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 55 reviews)); "low pay compared to other companies" ((in 44 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews

2.0

Jun 23, 2026

Endless Opportunity is Promised

Account manager

Recommend

CEO approval

Business Outlook

Pros

Free lunches, ability to learn the tech industry.

Cons

Low pay, promise of high commission isn’t always realistic

5.0

May 4, 2026

Excellent place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Company culture, leadership, training, career opportunities, communication, benefits, work/life balance.

Cons

Initially, income may be modest while you establish your business and increase the commission-based portion of your pay.

1.0

Apr 4, 2026

Only work here if you couldn't find anything else

Account manager

Recommend

CEO approval

Business Outlook

Pros

-Remote work -PTO given to you upfront along with freebie days to use -People tend to be more collaborative than not -You get to work with a lot of different vendors so if you can build a solid relationship with an account, you can sell all sorts of different things to them

Cons

-Terrible pay -CallBack is trash and we all wasted way more time on it than we should -Outdated mentalities from managers and coaches. For example, manager told me to call someone 2-3 times a day and then again the following day. This is literally how you get blocked -Sales coach functions too much like a 2nd manager when they should be a side character at best. Call monitoring, business development, deal progression tips & assisting with internal procedures should be their only responsibilities. They should not have the power to approve quotes, demand thorough explanation for wishing to drop account(s), or pass out inbound leads for example.

Viewing 1 - 3 of 183 Reviews

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