Is Connection a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Connection have rated their employer with 3.0 out of 5 stars in 183 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at Connection now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Connection .

Does Connection pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Connection with 2.6 out of 5 stars based on 183 anonymously submitted employee reviews. This is 17.5% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Connection.

How happy are Client Operations Associate professionals working at Connection?

47% of Client Operations Associate employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Client Operations Associate professionals have also rated Connection with a 3.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 67 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "good work/life balance" ((in 27 reviews)); "Training was great and beyond expectation in a good way!" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 55 reviews)); "low pay compared to other companies" ((in 44 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.9

Work/Life balance

3.4

Culture & values

3.4

Diversity & inclusion

3.2

Career opportunities

2.9

Senior management

2.6

Compensation and benefits

Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

183 reviews

2.0

Apr 15, 2009

Average at best

Account manager

Recommend

CEO approval

Business Outlook

Pros

Strong support staff to get things done efficiently, decent benefits and a well established company that has been around forever and likely not going to go out of business during the hard times. Good overall vendor relationships, which makes things easier in terms of securing better pricing, etc.

Cons

Poor middle management, company is too focused on monitoring and controlling your every action, than on selling. Lower than average compensation, you are taxed heavily on anything you could possibly earn. Too much focus on monitoring and controlling your every action rather than simply focused on selling. Company takes a percentage of everything from you that you don't even see

2.0

Apr 1, 2009

Better options in this industry

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

It's quite entrepreneurial - you get what you put into this. It is like owning your own business - including sales, customer support, issues, etc. So this can be good and bad at the same time as growing a solid business can take an investment on the support side for these clients.

Cons

This is truly a long term, professional sales role. The opportunities for advancement are minimal to zero. You will get great support throughout the organization if you are in the top 10%, otherwise it seems that the organization has little interest outside of that circle. It seems from experience, there are better options in terms of companies within the same industry (other leading/top IT resellers/VARs) if you are seeking a great long term and rewarding career opportunity.

1.0

Sep 26, 2008

Good job experience, lousy atomosphere with control-freak managers.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good hardware, software and networking equipment experience. They offer a fairly structured 2-3 week training period. The health benefits are fair. There was also a 10-20% discount on computer goods and any returned merchandise was sold at a great discount to emplyees. There was a health club on in the building and the location was very close the highway. I also seem to remenber they gave emplyees a turkey at thanksgiving.

Cons

There was something about the work enviornment that was overly controlling. I felt undercurrents of dissatisfaction and there was alot of turnover in the sales dept. Sales support tools were not exceptional.

Viewing 181 - 183 of 183 Reviews

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Connection Client Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Average at best

Better options in this industry

Good job experience, lousy atomosphere with control-freak managers.

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