Is Connection a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Connection have rated their employer with 2.9 out of 5 stars in 183 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at Connection now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Connection .

Does Connection pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 183 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Connection.

How happy are Client Operations Associate professionals working at Connection?

47% of Client Operations Associate employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Client Operations Associate professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 89 reviews)); "The benefits are great!" ((in 60 reviews)); "good work/life balance" ((in 28 reviews)); "Training was great and beyond expectation in a good way!" ((in 28 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 26 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 54 reviews)); "low pay compared to other companies" ((in 41 reviews)); "Low Salary but high commission potential" ((in 19 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 17 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 13 reviews))

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Connection

Connection Client Operations Associate reviews

2.9

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Client Operations Associate employees have rated Connection with 2.9 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 25% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

183 reviews

1.0

Aug 4, 2021

Good luck

Account manager

Recommend

CEO approval

Business Outlook

Pros

The Marlborough office has a sauna, that is about it. Other than that, not a great place to work

Cons

Low Base pay, terrible commission on sales, impossible to get clients, nobody likes each other, the office is darn and gloomy, outdated technology with systems that always crash and never work. Your base pay decreases as your tenure increases which makes absolutely no sense.

Connection Response

Thank you for providing feedback; it is important to Connection to improve our employee experience; please let me know if you want to speak further.

2.0

Jul 30, 2021

Good earning potential, horrible Management

Account manager

Recommend

CEO approval

Business Outlook

Pros

You can really earn a lot of money in sales. Pretty good name recognition. Good culture.

Cons

We implemented a new ERP system in 2020 and it has been an absolute nightmare. We do not even know if our pay is correct. Slow to adopt work from home even after Covid! Favoritism with work from home privileges. Horrible CEO who should have resigned after fumbling the new ERP rollout. Commissions are not being tracked correctly and we got overpaid and they are making us pay it back! And we do not even have visibility to the data to confirm it's correct. We have no confidence we are being paid correctly.

Connection Response

Thank you for your feedback; we all have room for growth and will take this feedback as an opportunity to do so; please let us know if you want to speak further.

3.0

Jul 13, 2021

Good company to work for

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great training program Lots of network development Reputable company

Cons

There can be favoritism Base pay is just ok, commissions isn’t great

Connection Response

Thank you for providing feedback; it is important to Connection to improve upon our employee experience.

Viewing 76 - 78 of 183 Reviews

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Connection Client Operations Associate reviews

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Good luck

Good earning potential, horrible Management

Good company to work for

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