Connection Client Operations Associate reviews

2.9

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Client Operations Associate employees have rated Connection with 2.9 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 25% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews
5.0
Mar 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Supportive environment, great training and onboarding process, the people here are wonderful. This company not only cares about its customers but genuinely takes such good care of its employees, too.

Cons

Haven't had any cons really.

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Connection Response
6y
Establishing goals that are designed to achieve departmental objectives must be realistic and achievable. Formal metrics are not the sole indicator of success, but they do play a role in maintaining momentum. As you’ll attest from the sentiments shared, Marlborough exercises the synergistic power of teamwork to achieve results. Thank you for contributing to the success of our Marlborough team!
1.0
Mar 1, 2020

Terrible work environment

Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

The executive team are micro managers. The morale is terrible, Salaries are extremely low, many employees work 2 jobs. Managers bully direct reports instead of listening to their real struggles. When reports are made to HR, the offender is often given a pass and the victim is provided with an excuse and unauthentic apology. The work environment is negative and extremely stressful without many accolades.

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Connection Response
6y
It’s disheartening to hear an account manager state they experience a “terrible work environment”. Not only is sales leadership tasked with developing a sales organization that is responsive to the needs of our customers, they are charged with exemplifying organizational harmony. It’s important that employees have a clear understanding of the business objectives and their responsibilities relative to achieving those expectations. By design, sales departments have an emphasis on results. Our sales management team establishes realistic and attainable sales goals based on tenure. Base line metrics not only establish accountability throughout the sales organization, but they provide valuable insight for business and staffing operations. Additionally, account managers are provided with the necessary resources to achieve success in attaining results. While it may be a performance oriented environment, in our opinion, it’s a collaborative, friendly atmosphere where there is a balance between reinforcement, results and rewards. One of the most notable rewards is the total compensation. In addition to a base salary and comprehensive benefit offering, account managers are eligible for commissions, bonuses and special incentive programs. While the particulars of the employee investigation are not known, trust that fostering a work environment of mutual respect is of utmost importance to Connection. Employees are expected to conduct Company business with integrity while exercising good judgment and common sense in their interaction with colleagues. We genuinely respect and value our employees. If any employee experiences to the contrary, they are encouraged to engage a member of the management team and/ or a Human Resources Business Partner.
5.0
Feb 6, 2020

Great Company to Work For

Recommend
CEO approval
Business Outlook

Pros

Very healthy environment. Management is very helpful and encouraging.

Cons

Takes a while to get adjusted, but that would be any new job

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Connection Response
6y
When embarking on a new adventure, certainly there will be an adjustment period. We recommend embracing the opportunities that will unfold. We’ve built a corporate culture committed to excellence where initiative and active participation are rewarded. Whether you possessed a proven record of success or an intrinsic knowledge of the task at hand, you exhibited the desirable attributes to perform the essential job functions. Connection continues to invest in a robust onboarding to include an introduction to the business objectives, education on your department’s role in the organization and the necessary resources to achieve success. Thank you for your five star review!
Viewing 118 - 120 of 183 Reviews

Glassdoor has 875 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.