Is Connection a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Connection have rated their employer with 3.0 out of 5 stars in 183 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at Connection now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Connection .

Does Connection pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Connection with 2.6 out of 5 stars based on 183 anonymously submitted employee reviews. This is 17.5% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Connection.

How happy are Client Operations Associate professionals working at Connection?

47% of Client Operations Associate employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Client Operations Associate professionals have also rated Connection with a 3.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 60 reviews)); "good work life balance" ((in 28 reviews)); "I have a great manager" ((in 24 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 24 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 54 reviews)); "low pay compared to other companies" ((in 41 reviews)); "Salaries are low, even when you consider it is a NH" ((in 19 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 16 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 13 reviews))

Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (183 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews

4.0

Jun 16, 2017

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great new hire training and ongoing training. Great atmosphere, friendly coworkers. Commission and spiff are excellent.

Cons

New site is stretched thin with resources and high expectations

Connection Response

9y

We are fortunate to be powered by incredible talent. As we grow the Connection family, we improve our onboarding process and deploy strategies to mitigate the associated bumps. The excitement of a new addition can lend to some lofty expectations as you state. When that addition arrives, realistic expectations are outlined and employees are armed with tools, support and encouragement allow them to provide innovative IT solutions, expert guidance and exceptional service to our customers. In addition to providing a robust compensation package, investing in our employees contributes to a great atmosphere. Thank you for your favorable review.

5.0

Apr 11, 2017

Big Company with a Small Company Feel

Account manager

Recommend

CEO approval

Business Outlook

Pros

-High percentage of employees work from home -No Micro Management -Small Company Feel -Great Co-workers -Good Benefits -Better than average pay -Good leadership -Great Value Proposition

Cons

-Communication: High percent of remote employees...communication could be improved -Business Model is based on keeping operating costs low

Connection Response

9y

Thank you for your comments on the culture at Connection. We are glad to see that your experience here has been positive and that you enjoy your coworkers and management team. We do strive to keep a smaller company feel and it is why we have many long term employees. We do agree also that communication for remote employees can be sometimes challenging and as you state, we operate in a very competitive business.

5.0

Mar 24, 2017

New Hire Training

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Awesome new hire training! Clear goals and objects. Solid trainers who were very well prepared and knowledgeable. Everyone was welling to help and provided great feedback! Tons of energy and positive attitudes! Best new hire training I have had in many years! Thank you training team!

Cons

I wish I could have stayed in the headquarters office longer!

Viewing 148 - 150 of 183 Reviews

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