Is Connection a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Connection have rated their employer with 3.0 out of 5 stars in 183 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at Connection now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Connection .

Does Connection pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Connection with 2.6 out of 5 stars based on 183 anonymously submitted employee reviews. This is 17.5% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Connection.

How happy are Client Operations Associate professionals working at Connection?

47% of Client Operations Associate employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Client Operations Associate professionals have also rated Connection with a 3.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 67 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "good work/life balance" ((in 27 reviews)); "Training was great and beyond expectation in a good way!" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 55 reviews)); "low pay compared to other companies" ((in 44 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

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Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews

4.0

Oct 30, 2015

Pretty Good

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good base salary, great training, (mostly) friendly co-workers, good atmosphere, lots of free lunches and free goodies from vendors.

Cons

One of the team managers is new, and the ego is easily bruised. Also seems insecure because does not like team members getting help from anyone else. Put us on the phones way too early. Make new AMs work old accounts that are long dead.

Connection Response

10y

Thank you for sharing your experience in our Sales office in Itasca, Illinois. We are glad that the compensation programs, the work environment, and perks are well received. We concur that a good way to learn how to be successful in Sales is to learn from those who have already had success. Therefore, ego should never get in the way of us winning against our competition. Your Sales Manager’s success is also ensured by you having success. We certainly can look into this further. In all likelihood, your Sales Manager worked in Sales as an individual contributor, had past success, and can pass on good ideas for you to have a successful career. Thank you again for sharing your feedback with us.

3.0

May 14, 2015

Good company, good culture.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture and opportunity to learn across multiple technologies.

Cons

They need invest in their employees more. Lots of outdated equipment and terribly slow processes.

5.0

Feb 24, 2015

This job works for me!

Account manager

Recommend

CEO approval

Business Outlook

Pros

I really enjoy going to work, I love my coworkers, my team, my managers, I love my customers (most of them!). I'm paid well and fairly. It takes a lot of hard work to get to this point, and sales isn't for everyone, but success can be achieved. Some fun perks include free meals, tchotchkes, trips, prizes, gifts.

Cons

It can seem daunting for new hires to figure out the lay of the land, how to get things done that only tenured people would know how to achieve. There aren't always official procedures to follow and training only gets you so far. If you are a scrapper, and diligent, you can overcome those obstacles though. Walls are there to show you how much you really want something.

Viewing 163 - 165 of 183 Reviews

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Good company, good culture.

This job works for me!

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