Is Connection a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Connection have rated their employer with 3.0 out of 5 stars in 183 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at Connection now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Connection .

Does Connection pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Connection with 2.6 out of 5 stars based on 183 anonymously submitted employee reviews. This is 17.5% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Connection.

How happy are Client Operations Associate professionals working at Connection?

47% of Client Operations Associate employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Client Operations Associate professionals have also rated Connection with a 3.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 67 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "good work/life balance" ((in 27 reviews)); "Training was great and beyond expectation in a good way!" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 55 reviews)); "low pay compared to other companies" ((in 44 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.9

Work/Life balance

3.4

Culture & values

3.4

Diversity & inclusion

3.2

Career opportunities

2.9

Senior management

2.6

Compensation and benefits

Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

183 reviews

4.0

Apr 10, 2016

Equal but not

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great pay 40k plus spiffs and bonuses. Yearly trips. Too much food!

Cons

Your happiness depends on your direct supervisor. If he or she likes you then great. But if not you are screwed. I have seen it on other teams. If your boss doesn't like you, no leads, no good accounts sent your way after a rep leaves.

Connection Response

10y

Thank you for your feedback. PC Connection operates with a high degree of integrity and we believe many of your statements are not an accurate representations of how we conduct business . We are sorry you feel this way, as we do our best to promote a team atmosphere at PC Connection, always trying to be fair and consistent in our decision making.

3.0

Feb 23, 2016

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great people surrounding you, for the most part.

Cons

Upper management don't focus enough on their employees.

Connection Response

10y

We feel PC Connection has a great atmosphere in our all of our offices, including Connecticut. Management welcomes and encourages feedback of any kind, at any time – it’s a valuable means of communication and our team strives to keep that line of interaction open and honest. We want Management fully engaged with our teams, whether on location or remote. Thank you for your review, we will make the Management team aware of your comment.

2.0

Nov 11, 2015

Meh

Account manager

Recommend

CEO approval

Business Outlook

Pros

Easy company to get into. Great place to start in the corporate environment.

Cons

It's a dial and smile place with lots of cold calling and little lead generation.

Connection Response

10y

PC Connection has invested and will continue to invest in tools to improve our lead generation process. We have many success stories of inside sales employees who have built a significant book of business and earned commissions that are far superior to other companies in our labor markets where we compete for talent. Many employees also appreciate the fact that they can earn exceptional income with no overnight travel or weekends while enjoying numerous perks.

Viewing 160 - 162 of 183 Reviews

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Connection Client Operations Associate reviews

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Equal but not

Account manager

Meh

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