Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews
4.0
Jun 16, 2010
Recommend
CEO approval
Business Outlook

Pros

This company has a work hard and play have mentality. Any time I have needed time off they are flexible as long as you are meeting retirements.

Cons

In the beginning you can expect long hours, and lots of cold calling. Although you are calling folks that will most likely need your service and products.

1.0
Oct 22, 2009
Recommend
CEO approval
Business Outlook

Pros

-Good sales training program, well it was when I went through it, but it changes every other month. -Manufacturer relationships are solid and managed well. -Good new technology training. -Company has deep pockets for its size. They do not have any significant debt. -Most people who work here work very hard.

Cons

-Zero sales leadership starting at the top. Sales companies need a leader not a bean counter. -Comp plan was first class. I had five different comp plans. They consistently got worse. -Manufacturer SPIFs are skimmed by Corp. -Employees at different locations are treated much differently. No consistent set of rewards or punishment for sales achievements or work behavior. -Part execs compensation is based on phone metrics. This has a serious impact on behavior. Multiple employees were once directly reprimanded by the president of the company for not making 60 outbound calls on a Federal holiday. Mind you these were federal sales people. It is important to understand how the people you report to are compensated as it will affect the way they interact with you. -The tools provided for order management, product info, and contact management are designed for corp sales not government. This may be more important than you think. -Beatings will continue until moral improves. This is the best description of this company.

Viewing 178 - 180 of 183 Reviews

Glassdoor has 875 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.