Connection reviews

3.3

54% would recommend to a friend

(827 total reviews)

Timothy McGrath

48% approve of CEO

45% positive business outlook

Connection has an employee rating of 3.3 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Connection employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

827 reviews
4.0
Aug 24, 2016

Great opportunity/Failure breeds negativity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Softmart, as a small business, has remained competitive with largest IT organizations in the country. So much so that PC Connection just purchased the company. I've been lucky enough to work for the manager of the Big East Team that will do everything in his power to help his employees and stick with them while they try to earn a career. In what could be viewed as a small company with limited resources prior to the PC Connection purchase; the one resource in management that you could always count on to "go to battle" for you is the manager of the Big East. Softmart has provided the time and ability for its employees to grow reach their goals; I consider myself fortunate to have been provided that opportunity and work under the manager of the Big East.

Cons

Everyone knows about the 80/20 rule in sales. It is a shame that people who aren't successful feel the need to spread negativity and namelessly attack others. I find it appalling that after Softmart has given so much to help people achieve their goals that some would turn around and try to harm the organization through cowardly slander. A big "CON" is people that blame others for their inability to reach success.

1.0
Jun 29, 2016

meh

Recommend
CEO approval
Business Outlook

Pros

personal trainers for group workouts at no charge there are company wide holiday lunches and that sort of thing. but frequently lunches are catered for the sales reps. leftovers for the rest of us. maybe. free coffee, provided by Symantec sponsor

Cons

pretty much everything else from the minute you set foot in the door. micromanaging supervisors, unresourceful Human Resources dept, offensively pathetic "incentive" programs for Operations employees.

avatar
Connection Response
9y
It is unfortunate that you do not enjoy the working environment. You fail to mention the additional benefits that were not in place before PC Connection, Inc. purchased Softmart. These include a significant reduction in your medical contributions equating to almost 50% less deducted from your paycheck, better prescription drug coverage, tuition assistance, better paid time off including dedicated sick time and dedicated vacation time contrary to your statement, better disability benefits including company paid LTD, Adoption Assistance, Fitness Reimbursement, Computer Loan Program and many other perks.
3.0
Sep 16, 2015

Senior Account Executive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Extensive vendor list to resell from. Flexible home office work schedule. Many nice people to work with

Cons

More of a commodity reseller. Too much focus on selling to Purchasing department and competing with low margin. Lack the depth of technical expertise to be a strong competitor in the data center space.

avatar
Connection Response
10y
We agree with your comments regarding our work environment. However, we are not a commodity business. We solve business problems using a complex mix of hardware, software, services, and intellectual knowledge. Our salespeople help bring to market our plethora of resources to delight our clients and solve business issues. The Company has invested more technical resources to execute against our role as a National Solutions Provider. We have increased headcount 10% in our Technology Solutions Group companywide, year over year, as well as investing in a Technical Sales Executive Sales organization in 2015.
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