Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 85 reviews)); "great benefits is the best thing about Pcconnection" ((in 68 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 28 reviews)); "good work/life balance" ((in 27 reviews)); "I have a great manager" ((in 24 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 52 reviews)); "low pay compared to other companies" ((in 41 reviews)); "Salaries are low, even when you consider it is a NH" ((in 16 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

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Reviews by job title

173 reviews

1.0

Mar 11, 2019

They only care about the Sales

Account manager

Recommend

CEO approval

Business Outlook

Pros

good pay and training, the benefits are also amazing

Cons

very strict work environment managers lie to your face

Connection Response

While the ability to generate consistent sales growth is important, so is retaining talented sales personnel. You mention commendable compensation and training. Developing effective recognition programs and designing a total reward strategy offering comprehensive benefits are a couple of means to showcase our genuine interest in our employees contributions and well-being. Integrity is one of Connection’s core values. If a member of the management team is not exemplifying our core values, you are encouraged to contact your Human Resources Business Partner to report your concern.

4.0

Jan 28, 2019

Good but demanding

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and perks (like vendor food carts)

Cons

minimum dials per day can be daunting

Connection Response

Thank you for acknowledging the perks and solid benefits provided to you as an employee at Connection. For many, building a portfolio brings immense pleasure. The satisfaction that results in turning prospects into long-term customer relationships is priceless. We recommend you stay the course, utilize the resources we’ve provided and employ the strategies suggested by your manager and sales coach. You demonstrated some of the attributes associated with excellence to receive an offer of employment. Those individuals who exhibit a remarkable strength of conviction will achieve success. You can do this!

5.0

Jan 14, 2019

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Everything that I was promised or told about prior to my first day- was held to be true. The people at Connection really make you feel welcomed automatically and are very helpful. I'm on a remote team and even though the rest of the team is spread across the country- you don't feel that way. I'm very excited to see where the future brings me.

Cons

None so far that I can find

Connection Response

Welcome to the Connection family! Setting realistic expectations is important regardless of an employee’s tenure with the organization. We’ve employed a concerted effort to develop an organizational culture that fosters teamwork. Thank you for your complimentary review.

Viewing 130 - 132 of 173 Reviews

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Connection

Connection Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

They only care about the Sales

Good but demanding

Account Manager

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