Connection Customer Service (CSR) reviews

Uses personality and other assessments which are highly discriminatory and rule out very qualified and hardworking candidates.Company hides behind supposed 'experts' that peddle these biased testing regimes. The fact that the company would prevent a good worker from coming on board shows their lack of humanity. I for one am telling everyone what a horrible management mentality this company has.

-Some luck involved, can be disheartening when a newer person gets a big deal even when they haven’t talked to anyone and the vendor reaches out to PC Connection and that person luckily is tagged to that account. Can be good if it happens to you though! -It’s a grind. 50-70 calls everyday, lots of hang ups and people not answering or blocking/screening your calls. Sometimes feel like a typical telemarketer, even though you’re not. -Takes time to build your book of business. Have to stick it out for 2 years or so. -Can be tough to ask the right questions when you get a decision maker on the phone if you’r not tech. savvy. -Training is good, but does not really stick. You need to just do it in order to learn the systems. -The software program JDE is INCREDIBLY old and NOT intuitive. Something out of the 80’s. Literally looks like MS dos.