Constant Contact reviews

3.1

46% would recommend to a friend

(745 total reviews)
avatar

Frank Vella

57% approve of CEO

37% positive business outlook

Constant Contact has an employee rating of 3.1 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Constant Contact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

745 reviews
2.0
Nov 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent benefits package Work-life balance; I never take stuff home Life is good if your a software engineer or developer You can sleep at night knowing your directly helping small business vs. wall street fat cats

Cons

*When 95% of reviews mention "beer cart fridays" this should tell yuo something about the a) gullibility of the employee writing and b) the self congratulatorty snow job the company has pulled over the eyes of most people. Seriously, a $2 Sam Adams is the key to career happines? Who knew. Call the Harvard Biz Review to write a case study on this. *The company likes to brag about the "no jerks" hiring policy, but this has long ago been thrown out of the car at 75 mph. You have senior management that prostitutes customer data to sketchy "partners" for cross selling that only net $15k to make quarterly stock numbers. Way to go. *I write the same employee review every year. Nothing changes. They say that career development is the employees' responsibility, but when you have managers who by and large stifle their people and don't promote from within, this is laughably pathetic. (And HR, if you are reading this, I am not going to contact my HR Biz Partner or the CHRO to "discuss my concerns." HR is smart, backstabbing and gossipy enough to know the dept not considered a neutral party. They are not the rank-and-file employee's friend. No employee wants to stick their neck out and be the target ) *Senior managers think they know what the customer wants without talking to them. Sample size that changes a program's direction can be as little as 6 custoemrs. *If you are a intelligent and talented and a woman, watch out. Your bosses will resent you and you will have to do triple the effort to prove yourself to no avail. *mediocrity rises to the top. People who can't move the needle on the weaker products we offer get lateral or upward moves to ruin new products. *Interns get better treatment and opportunitys than employees

2.0
Oct 5, 2012
Recommend
CEO approval
Business Outlook

Pros

You'll be a part of an award-winning, vastly growing company. 9 times out of 10, customers will be amazing people to talk to. The occasional freebies, parties, and giveaways are a nice touch, even though it's like numbing the pain of a broken leg by giving you a puppy. It's easy to make great connections with other members of your team.

Cons

The company has shifted to focusing more on its policy than its people; its statistics more than its service. As a result, the "talent and ambition" you come to the company with will lose its value quickly as you realize your personality needs to shift to the standards and protocol designed by people who make it clear that they are more important than you. The long-term and short-term goals of your department usually directly conflicts with that of departments you rely on, so adhering to metrics and quality standards is better achieved by "working the system" rather than learning to do your job better. Requesting training and assistance to do your job better is something usually frowned upon if it takes you away from your phone, so expect to do a lot of research on your own time and own dime. Favoritism reigns supreme and it usually has absolutely nothing to do what you know, but who you know and how often you go drinking with them. Career growth and new positions seem less like a smartly developed plan to move the company forward and more like something made up really quick to shut up the individuals complaining about the monotony of their job and the lack of opportunity. Between team leads, mentors, supervisors, interim supervisors, interim managers, managers, senior managers, and coaches, the amount of "higher ups" and red tape you have deal with to present any idea or constructive feedback makes "being a stand out employee" just not worth it. Cater to the nepotism if you want to succeed, your big ideas can come later. The product itself is difficult to believe in and its frequent updates and changes feel a lot more like damage control than innovation.

1.0
Feb 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Used to be a great company, nice people, relaxed atmosphere. Pay was fair and the benefits packages were nice.

Cons

Constant Contact was purchased by another large company recently. They axed about a fifth of the workforce, including most offices outside Massachusetts. The majority of the top brass have already left with their golden parachutes, and everyone else is now sitting around waiting for the other shoe to drop. Nobody seems to know what to do because there is conflicting priorities coming from all over. All the positives you see in earlier posts should be considered invalid now.

Viewing 4 - 6 of 745 Reviews

Glassdoor has 809 Constant Contact reviews submitted anonymously by Constant Contact employees. Read employee reviews and ratings on Glassdoor to decide if Constant Contact is right for you.