Constant Contact reviews

3.1

46% would recommend to a friend

(745 total reviews)
avatar

Frank Vella

57% approve of CEO

37% positive business outlook

Constant Contact has an employee rating of 3.1 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Constant Contact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

745 reviews
2.0
Aug 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Brand recognition, good work life balance, lenient expense policy, SSO, parking garage, decent equity, ESPP, close to 128, gym in building.

Cons

Stock has really struggled over the last 12 months. As of this review it's at $24, down from $43. Technology is hot and Constant Contact is going in the wrong direction. Employee engagement scores are way down. Before leaving, 45% of the people in my group were looking for jobs outside the company. Constant Contact is the 800 lb Gorilla that can't seem to figure out how to innovate new products. The all hands on deck 'Toolkit' initiative fell flat on its face because it wasn't new. It was just the same tired products wrapped into a bundle. Lipstick on a pig so to speak. The company spent millions on a 50,000 sqft 'Innovation Loft' and it's better suited for a place to lie down on a couch and take a nap. Nothing innovative is being done there. Marketing Automation companies like Exact Target and Marketo have come downstream and Constant Contact has no answer except for the constant (pun intended) reminder that they offer free support. If you stay here for any length of time, you will become a dinosaur in the tech space, just like their products.

1.0
Mar 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Some good people you will work with - free soda - good place to work at if you are not in sales or support

Cons

If you are a salesperson looking for a company where you can grow your career and become a better salesperson this is NOT the place for you. Incredible micromanagement with constant emphasis on call stats (dials, minutes on the phone, calls over 5 minutes, etc). You will have a manager constantly looking at these numbers and harassing you about it throughout the day (like emails at 11AM showing where you are and asking why you are behind pace). They require 80+ dials & 4 hours of talk time on the phone & 24 conversations over 2 minutes. You will be more focused on getting these call stats up than caring about your actual quota. You cant even go to the bathroom without fearing you will be behind pace Goals are extremely lofty and they do nothing to correct them if they are off in their predictions. For example one month nobody hit 100% and a good majority of people did not make any money in commission. They did nothing to correct this and with your base salary being so low you were making less that month than fast food employees. You absolutely have to bully/trick people in to paying for an account. You have to be heartless to be successful in doing this. People who should not be buying accounts like old ladies without a real business – it doesn’t matter….get them signed up! Management/coaches will constantly pressure you into uncomfortably asking people for their credit card on the very first call. You need to get 8 sales a day at this job and if you have any success in doing this you will feel guilty you tricked someone into paying for an account. Lastly there is no room for career advancement. You are stuck and they will keep bringing in new batches of people. They hire anyone - including people who did not graduate - because they know they burn out their salespeople so fast. They usually give 1-2 “promotions” a year in which 40 people are battling for and usually the person who sucks up the most to authority gets it

1.0
Feb 7, 2014

Untrustworthy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you make the right connections you will move up in the company quickly.

Cons

Management tends not to keep the employees in the loop of things. They tend to lay off and let go certain individuals and then put unknowledgeable people in those position and pay them less and unfortunately they have no type of impact in the organization.

Viewing 7 - 9 of 745 Reviews

Glassdoor has 809 Constant Contact reviews submitted anonymously by Constant Contact employees. Read employee reviews and ratings on Glassdoor to decide if Constant Contact is right for you.