Constant Contact reviews

Support is overworked and underpaid. I was having daily panic attacks from the workload and lack of support offered by the upper management to control the queues and ensure customer satisfaction. Customers were consistently upset with our poor product and support performances but upper management seems more than content to just keep working support to burnout than actually investing money into improving their product or working conditions for employees. The company's goals have seriously been corrupted beyond rescue. I'd be surprised if they survived the holidays. Everyone I know from support is trying to leave the company because conditions have only gotten worse. Everyone who has left so far, even if it was without anything else lined up, has yet to regret their decision. If you value your mental health, don't work support for Constant Contact.

There has been an astounding amount of attrition in the past year since the most recent acquisition by a private equity firm. It seems like executive leadership doesn't want to hear why so many talented people have left and instead publicly complains that they were not grateful for what they had. That is not the way to retain talent. Because of this, culture has taken a huge it and therefore morale is at its lowest I have seen in my 10+ years here. That said, it seems like they are trying hard to slowly rectify that. There is still a long way to go in order to compete with other tech companies, but it is refreshing to finally see some movement in the right direction. Sadly it's too little, too late for many.