Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 97 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 37 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 25 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 55 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "poor communication" ((in 14 reviews)); "The senior leadership makes emotional decisions that impact their staff." ((in 13 reviews))

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Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

1.0

Dec 21, 2016

Do not work here!!!!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They will hire anyone. There are no other pros and that's not even a pro.

Cons

From the bottom of my heart, I beg you not to work here. It will only cause you misery and pain. The worst job I've ever had. They don't pay industry standards but expect you to have perfect stats. If you mess up even a tiny bit they will put you on a warning and don't coach you on how to improve. Management absolutely favors certain people and if you don't fit into that clique you never will. If you question the supervisors they will find any reason to get rid of you. The owners like to pretend that they are oblivious to the treatment of the employees but they know exactly what is going on. Please listen to all of other reviews as well and take them to heart. I wouldn't even give them one star.

3.0

Jun 10, 2016

Employment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Many schedules available. Paid training. Benefits are some of the best I've ever seen. Mainly inbound calls.

Cons

Training is too short for the amount of information that needs to be learned. Everyone's schedule changes every 6 months.

3.0

Aug 4, 2015

customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Plenty of time off, profit sharing,Great benefits,great customer base

Cons

VERY LIMITED growth ,they do not want ANY outside the box thinking ,old CPU's

Viewing 160 - 162 of 177 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Oklahoma City, OK

Retail Store Manager - Beaumont, TX

Remote Inbound Sales Representative - Phoenix Valley

View all CSR/ Agent Jobs

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Consumer Cellular

Consumer Cellular CSR Agent reviews

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Do not work here!!!!!!

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