The "ELC" has run the company into the ground.They reorganize, learn nothing, reorganize again...each time laying off "A" quality people. The CEO is a leader with a mission - make himself richer at the expense of the people who are keeping the company running. For example, what kind of "leader" sends a company wide email telling employees that times are tough and that we all need to find ways to tighten our belts while at the same time employing a full-time executive pilot to fly his corporate private jet? Or how does this same "leader" justify throwing a private invitation only Christmas Party at Reds Stadium while telling the regions to cut costs by not giving gifts or having parties? This culture has led to mistrust internally and a focus on process and procedures instead of on the customer - resulting in many dissatisfied customers who are finding other alternative products.