Copa Health reviews

Every meeting, clinical training or monthly all site meeting is primarily focused around meeting productivity and units. Ultimately, as a case manager you need to commit fraudulent billing to ensure you meet units and not to get written up. Leadership is aware of this and will mandate staff attend presentation on billable units, although still expect 22 units a day. I personally have been put in dangerous situations by Copa Health. A client was an administrative transfer to our clinic with a safety plan in place but receiving clinic did not receive this information from leadership, the member then broke into the suite, team was locked in a room while member attempted to break into the room with a fire extinguisher. Two of the case managers who were put into this situation were pregnant. Copa Health took away case management week to save money.

Same with the pro, you could have the worst team + clinic and it would be horrible working there day-to-day. The upper executive management is a bit two-faced to each site's program director / clinical director and it trickles down. Pay is not great for the amount of work you have to do. You're told you *need* to sign contracts as a fulltime employee to receive a "bonus" that is paid if you stay for two years and taken away if you leave (there were 6mo./1yr/2yr bonuses that would add up to this, but would be taken away if you left shortly after). One of my colleagues was told he was getting paid too much at $24/hr and they were trying to bump him down to $21/hr and asking to sign a contract. It's just a very predatory company that does not care about its employees. The benefits are the worst too, it's almost impossible finding a provider in that network. Turnover is through the roof.