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Copytalk

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Copytalk reviews

3.1

49% would recommend to a friend

(11 total reviews)

Maree Moscati

35% approve of CEO

29% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.7

Work/Life balance

2.9

Culture & values

2.9

Senior management

2.2

Compensation and benefits

2.0

Career opportunities

Ratings by veteran status

Reviews by job title

11 reviews

Reviews about "Management"

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1.0
Sep 20, 2018

Coming back to rephrase my last post after Copytalk responded to me

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- flexible scheduling - close to public transit - good for students

Cons

- They take advantage and exploit workers by paying them minimum wage for very painful, disorienting work. Most people work 3-4 hours a day and I honestly can't see how you can do more than that. I worked for eight straight hours once and I legitimately thought my arms were going to fall off. It's not like management really does a lot to remedy this either. You stop being a person when you start at Copytalk and you start being a cog in a machine. - I said in an earlier post that bathroom breaks come out of your paycheck (which I see was the only post that Copytalk personally came out to defend themselves against since let's face it, they only care about looking like a good place to work rather than actually being a good place to work - BTW, you said that I could reach out to you but left no way for me to contact you. Nice one.) So, let me rephrase the last post. No, they do not deduct from your paycheck for going to the restroom. However, unless you can do your business in record time, you will be logged out of the system for a half hour and you will have to stay another half hour to make up for "lost time". So while it's not "technically" stealing your hard earned money, it is definitely stealing your time. Keep in mind that the only time you're making money is when you're sitting at the computer logged in and typing. But again, we're talking about a company that doesn't really care about its employees, rather unabashedly I might add. - The pay is garbage. I'm looking at my little employee handbook thing as I write this, so I'm quoting it verbatim. You start at $8.25, minimum wage, and they go on and on and on about these "incentives". Okay, let's talk about the incentives. If you somehow start typing like a superhero and knock out these transcriptions without any issue, your pay will be bumped up to a great, fantastic, whopping.... $0.25 or $0.50 more.... after a couple hundred hours of working there. Hooray? I honestly can't see how this place is still legally running. Whenever I explain how it works to friends, I'm met with a quizzical "Uh, is that legal?" stare. So until they start treating me and the other employees with more respect, I'm going to keep telling people the truth about this place. Sorry, not sorry.

avatar
Copytalk Response
7y
Thanks for your honest feedback. We’re very sorry that your tenure with Copytalk Business Services left you with such a negative view of the company, and we want to address the issues you’ve brought up. - Hours and bodily discomfort: We encourage people to start small with their daily hours, and the minimum 16 hours per week requirement accommodates this. Many people find that with time they can comfortably work up to 8 hours in a day with breaks, and others do not. We started out the new year holding meetings in each office to get constructive feedback and fresh ideas from all of the employees on how we can make optimize the offices and the job in general. Comfortable stations and equipment was one thing that was brought up and has since been addressed. We have replaced outdated chairs with a newer model, as tested by the Gainesville office for comfort. We also have added ways to adjust certain stations to varying heights, all the way up to being a standing desk, for those who struggle with our normal station heights. For full-time employees, benefits packages are offered after a year of employment, assisting with your suggestion of seeing a doctor. - Contact info: You can always reach out to a member of management to discuss your grievances further, but it depends on which office you are trying to reach. To reach the Gainesville management team, email gnvoffice@copytalk.com. For the Athens facility, athoffice@copytalk.com. For Tallahassee, tlhoffice@copytalk.com. For the Sarasota office, srqoffice@copytalk.com - Break policy: There is room for leniency with the break policy within reason, so each Operations Supervisor has the ability to make exceptions at their discretion on a case by case basis. - Compensation policy: You have the ability to make up to $13/hour, so a good deal more than an extra $0.25 or $0.50 more. However, the work has to be put in to improve performance stats and stay on top of scheduled hours. We care about our employees in each office, and we’re doing whatever is in our power to make improvements and changes that benefit everyone. We’re sorry if you had the opposite impression from your time with us and are open to discussing it further over email.
2.0
Jun 17, 2018

terrible pay

Transcriptionist
Recommend
CEO approval
Business Outlook

Pros

- schedule flexibility - air conditioning

Cons

- minimum wage - extremely difficult to make the already crappy bonuses - supervisors push you very hard for a job that only pays minimum wage

avatar
Copytalk Response
7y
Thanks for your honest feedback. We're glad that you enjoyed the flexible scheduling that we offer but are sorry to see that you have an otherwise negative outlook on the company and your experience working with us. The management team in each office is tasked with keeping our scribe staff productive so that we can stay on top of the queue and turnaround time. This also pushes everyone to improve their performance and make well above minimum wage. Each employee has the opportunity to earn up to $13/hour by hitting Enhanced Pay metrics and is encouraged to work with a manager to help attain those goals.
2.0
Feb 25, 2018

OK For Students

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility, 16 hours is all you have to work, management flexible when comes to reschedule and during exam week

Cons

Log out for over 2 minutes and boom cannot log in for 30 minutes. No real advancement potential. Boring repetitive work. If your fingers aren't moving, you basically are not getting paid. There is no down-time when you are working.

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Copytalk Response
7y
Thank you for your honest feedback. We love that you enjoyed our unparalleled scheduling flexibility during your time working with us, but we're also sorry to see that you left with a negative view of the job. Let's discuss the issues you raised. Break policy: Every manager is allowed to use discretion on making exceptions with the break policy, within reason of course. With the aforementioned flexible scheduling comes the ability to add breaks to your schedule as needed, providing everyone the opportunity for downtime. Advancement opportunities: Everyone who works for Copytalk Business Services started out as entry-level scribes. Anytime there is an opening for a QA, we give that position to a current scribe. When an opening comes available for a keyholder or an Operations Supervisor, we offer those positions to our QAs. And then Pay: Our hourly pay rate is competitive for the location of each office. You can make up to $13/hour by hitting production-based metrics. We also offer referral bonuses, where you can get an extra $50 on your paycheck for any new hire that cites you as their referral source.
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Glassdoor has 44 Copytalk reviews submitted anonymously by Copytalk employees. Read employee reviews and ratings on Glassdoor to decide if Copytalk is right for you.