Costello Medical reviews

3.7

62% would recommend to a friend

(105 total reviews)

Sophie Costello

87% approve of CEO

81% positive business outlook

Costello Medical has an employee rating of 3.7 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Costello Medical employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

105 reviews
1.0
Jan 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Probably a good place for new grads

Cons

The work experience at Costello really depends on the team one is assigned to. My boss was a bully and made my days truly miserable at Costello. The issue seems routed in the practice of promoting individuals based solely on technical skills and tenure, disregarding their interpersonal abilities and emotional intelligence. Furthermore, certain team members were unapproachable, creating a barrier to seeking help without feeling burdensome. During my brief tenure, I encountered issues such as lack of trust, micromanagement and a sense of being treated like a child, all of which are detrimental to fostering a positive company culture. The communication and support were also lacking in my team, with an evident gap between extensive onboarding documents and practical guidance on the job. Despite working in close proximity, communication primarily took place through MS Teams, even for matters that could easily be addressed in person. Attempts to discuss work-related matters face-to-face were met with displeasure as if it were an inconvenience. Constant Teams notifications made focused work nearly impossible, adding extra layers of disconnect and frustration to the overall work experience. All these challenges and issues to then they just eventually convey that you are not suitable for the position. Work-life balance was also very poor.

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Costello Medical Response
1y
Thank you for taking the time to provide this feedback about your experience at Costello Medical. We are truly sorry to hear about your experience, particularly regarding team dynamics and communication. Your feedback does not chime with the feedback we collect via other forums, such as an internal employee surveys, and so it surprises and concerns us to hear about your experience. Please be assured that should such feedback have been raised during employment, the People and Leadership teams would have made every effort to investigate and resolve the concerns where appropriate. If you would like to expand upon your review further, please do not hesitate to reach out (emma.king@costellomedical.com). Thank you once again for your honest feedback and we wish you the best in your future pursuits.
2.0
Jan 22, 2024

Amazing in theory

Recommend
CEO approval
Business Outlook

Pros

The core values of the company are amazing, unfortunately this doesn't match what it is actually like. I have worked with some fantastic people, many have had similar experiences

Cons

There is a chasm between SMT and the Core team. Core team are set impossible timelines and if they don't meet them, are told it's down to their own bad planning. There is no time allocated for meetings, admin, training or emails, so you have to just work longer to fit this in. There is a culture of 'stealth bullying', passive-aggressive remarks, and shifting the blame downstream.

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Costello Medical Response
1y
Thank you for sharing your feedback about your experience at Costello Medical. We're glad to hear that you've worked with fantastic colleagues and appreciate our core values, though we’re sorry to hear about the challenges you’ve described. We have several measures in place to help with managing workloads and balancing projects effectively, including the weekly planners that you describe. However, weekly planning is not an exact science and planners are intended to provide an indication of time required in a given week, not an exact plan. We strongly encourage you to reach out to your line manager or Division Head to discuss how we can best support you in these areas. Additionally, our People Team is always available to offer further assistance and we would encourage you to reach out to discuss your concerns further.
4.0
Dec 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Company culture is positive, encouraging and uplifting

Cons

There is a lack of events throughout Christmas holiday

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Costello Medical Response
2y
Thank you for your review of your time at Costello Medical. It is great to hear about your experience of the company culture. Thank you also for your feedback around our events. In the UK we have a summer and Christmas party each year which all colleagues are invited to, as well as an annual UK company-wide quiz in ~mid December. In addition to this, we have team socials amongst divisions which take place several times per year according to divisional availability, as well as opportunities to partake in office-based socials. Our UK offices also have "social reps" who gather suggestions from colleagues for future social activities.
Viewing 40 - 42 of 105 Reviews

Glassdoor has 120 Costello Medical reviews submitted anonymously by Costello Medical employees. Read employee reviews and ratings on Glassdoor to decide if Costello Medical is right for you.