Is Cox Communications a good company to work for as a Software Engineer?

Software Engineer professionals working at Cox Communications have rated their employer with 4.1 out of 5 stars in 292 Glassdoor reviews. This is a higher than average score with the overall rating of Cox Communications employees being 3.9 out of 5 stars. Search open Software Engineer Jobs at Cox Communications now and start preparing for your job interview by browsing frequently asked Software Engineer interview questions at Cox Communications .

Does Cox Communications pay Software Engineer employees well?

Software Engineer professionals rate their compensation and benefits at Cox Communications with 4.0 out of 5 stars based on 292 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Software Engineer salaries at Cox Communications.

How happy are Software Engineer professionals working at Cox Communications?

72% of Software Engineer employees at Cox Communications would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Software Engineer professionals have also rated Cox Communications with a 3.6 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (87) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 783 reviews)); "Good pay but not always worth the frustration of on going metrics and goal changes." ((in 369 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 238 reviews)); "Great culture and community!" ((in 218 reviews)); "Great Work Life balance!" ((in 133 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 193 reviews)); "The information received between different markets or heck even different managers is completely different." ((in 84 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 49 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 40 reviews)); "I got lucky to have a good supervisor." ((in 34 reviews))

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Cox Communications

Part of Cox Enterprises

Cox Communications Software Engineer reviews

4.1

72% would recommend to a friend

(292 total reviews)

Mark Greatrex

73% approve of CEO

53% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

3.6

Work/Life balance

3.5

Career opportunities

3.1

Senior management

F. . . employees have rated Cox Communications with 4.1 out of 5 stars, based on 292 company reviews on Glassdoor. This indicates that most F. . . professionals have an excellent working experience there. Cox Communications is rated in line with the average (within 1 standard deviation) by F. . . professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

292 reviews

3.0

Apr 21, 2011

Get the Sale & forget the Support

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great employee discounts on service competitive benefits able to accrue lots of paid time off

Cons

Focus is on sales, agents are penalized for taking the time for technical troubleshooting & customer education. Most technical support reps are non-technical and training is focused on navigating problem ridden software & translating service call into sales call. Techs are rewarded for cutting calls short (resulting in repeat calls for the same issue) and selling additional services, not for fixing problem and keeping customers

4.0

Feb 15, 2011

Stressful work; great co-workers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits Excellent training Good working atmosphere Caring team leaders

Cons

Call center work is very stressful. If you can't handle being called every name in the book by rude customers this is not the place to work.

4.0

Dec 13, 2009

Fun Company...not facing competition

Intern

Recommend

CEO approval

Business Outlook

Pros

Fun Atmosphere, Provided professional development support and advice, interesting products. Strong affiliation with community organization and good volunteer programs. The work I did as an intern was substantial and developed me for my future career in the media industry.

Cons

The company refuses to acknowledge the tough competition it faces against Verizon and is not doing enough to innovate its products and services to meet the environment Verizon is creating.

Viewing 286 - 288 of 292 Reviews

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Cox Communications reviews FAQs

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Cox Communications

Cox Communications Software Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Get the Sale & forget the Support

Stressful work; great co-workers

Fun Company...not facing competition

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