Jun 20, 2023
Creative Solutions for Hope Response
3yWe would like to express our gratitude for taking the time to provide feedback regarding your experience at Creative Solutions for Hope (CSH) after your resignation. We sincerely appreciate your willingness to share your thoughts with us.
At CSH, we strive to create a work environment where employees can develop strong professional relationships, making it feel like a second home. However, we regret that during the months leading up to your departure, you did not communicate your concerns about the situation. Our management staff holds weekly meetings, and it is our hope that employees take advantage of these opportunities to voice their concerns. This allows us to provide appropriate feedback and support. We believe in giving every employee a voice, but remaining silent and waiting for a different outcome, instead of actively participating in finding a solution, unfortunately means you did not fully engage in improving your experience in your role with us.
You are correct in stating that external assistance was brought in, and this was due to consistent complaints from funding sources regarding late report submissions from our SD region and concerns about staff requiring additional training in ethical utilization of client hours. Moreover, the support was provided to your regional director and supervisors to manage the growth occurring in the region since upper management was alerted to increased complaints coming from our internal CSH departments regarding failure to follow company policy and protocol, which put CSH at risk of liability. It is disheartening to learn that this perspective was not evident to you. Our goal is to ensure that all CSH regions operate in accordance with the guidelines of our work and the requirements of funding sources. Each region is part of the same company and should maintain a certain level of consistency. This is simply the business response to the accusations raised in your review.
As you are aware, our BCBA's and CM's have the flexibility to create their own schedules, allowing for a balanced work-life dynamic. Our BCBA's and CM's take pride in their strong work ethic, providing assistance to both the families we serve and the hardworking staff. The clinical strength of the SD team has always been acknowledged and appreciated.
Regarding your concerns about the term "minority," we wish that if you found it offensive, you would have reached out to your team's director or the human resources department for immediate and effective support in addressing the issue.
There are a few additional points we would like to emphasize. First, CSH does not simply turn away families due to limited availability. We have a clinical obligation to our clients and adhere to the recommended services. Consistent access to these services is vital for our clients' success. The ultimate decision regarding service availability lies with the direct supervisors, who are familiar with the individual situations. It is not determined by the external assistance provided, as they may lack the specific knowledge required.
Secondly, we would like to acknowledge that there were indeed corrective actions being taken for our staff behind the scenes. Unfortunately, the lack of communication led to a lack of unity within the team, contrary to your statement about "keeping everyone in the loop." This breakdown in communication ultimately resulted in the loss of three clinicians in the region.
Finally, CSH does not deny any time off requests for confirmed medical reasons. Our human resource team is fully knowledgeable about employee laws and ensures that we proceed in accordance with those laws.
As an aspiring BCBA mush like yourself you should understand that we firmly believe that individuals dedicating their careers to this field are invaluable and irreplaceable by companies of our size. In fact, we have invested significant time, training, and support in many case managers, even assisting them in transitioning from one region to another, to demonstrate their value. It is disheartening when they choose to leave despite our efforts.
Once again, we apologize that your experience did not align with the values that CSH upholds. We genuinely wish you the best in your future endeavors within this field of work.
