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Thank you for your feedback.
Crescent Electric switched over to a new ERP system throughout the Company from May 2014 – September 2015. We are confident this system will help us improve customer service and productivity and be easier for employees to use in the long run. Most of the companies in our industry use the system we are using now. Initially we had some issues with permissions, including overrides, in the system but these issues are being resolved. With more time, we are sure you would have come to appreciate our new operating system.
We are not sure what spreadsheets you are referring to but data analysis is an important part of running a successful business. We are very comfortable acknowledging that data is one of the many tools we use to manage the Company. Alternatively, we are proud to say that our CEO and President has been with the Company 37 years and started in a non-manager role in a Crescent branch. Over his many years with the Company he has worked in many different positions and locations around the Company. This experience allows our CEO to make informed, practical decisions that help Crescent Electric continue to grow as a leader in our industry.