Crown Castle reviews

3.3

44% would recommend to a friend

(1,128 total reviews)
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Christian Hillabrant

42% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.3 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Sep 19, 2021

Not Greener on the other side

Recommend
CEO approval
Business Outlook

Pros

Good Pay, benefits and bonus, for company standard

Cons

Crown Castle has become so customer driven that it is losing touch with the employees. Complaints about bad managers goes un-noticed as they are safe as long as they play faithful to their manager, (very little managers left that are good), employees felt led on during COVID that we would have a solution for remote work but then forced to return to the office even if you do not collaborate with anyone in the office. Executives say they care about the employees but actions speak louder than words. Most management and employees will not do more than they need leaving the heavy pressure on the PMs/PCs - Company moral is definitely diminishing with employees and there is never enough head count. Once upper management sees the PMs/teams need help they bring in help when everything is up in flames and too late. 4 years ago I would have said 5 stars plus, but employees are starting to talk about seeking new opportunities,

3.0
Nov 3, 2020

Was a good company

Recommend
CEO approval
Business Outlook

Pros

Great benefits, good culture. Nice offices, transparent at times.

Cons

Focus has changed from taking care of employees to who you can get rid of. Hiring people outside the company that go against everything they preach about culture. Constant reorganization. Course correcting a bad business decision made a few years ago that cost them a lot in the immediately.

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Crown Castle Response
5y
Hi, we appreciate you taking the time to write this review and share your Crown Castle experience. It’s important to us that we have strong leaders who can motivate and grow their team at Crown Castle. We respect your honest feedback and we’d like to speak with you to get more information on your personal experience. This will help us be the best we can be for current and future teammates. Please reach out to us at MyExperience@crowncastle.com with the best way to contact you and a member of business support will be in touch.
2.0
Aug 20, 2018

Management Challenges + Mixed Messages

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generous benefit package - health and 401K.

Cons

Limited growth opportunities in District offices. Employee experiences vary greatly based on quality (or lack thereof) of manager. The culture is deteriorating.

Viewing 73 - 75 of 1,128 Reviews

Glassdoor has 1,383 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.