Crown Castle reviews

3.2

43% would recommend to a friend

(1,128 total reviews)
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Christian Hillabrant

39% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Nice corporate offices in Pittsburgh.

Cons

Everything is a complete mess. The company has bad IT infrastructure and business processes. Nothing is done right and they are unable to fix anything. The dysfunctionality allows incompetent and abusive managers to thrive. Work here and everything will be arbitrary. Work hard and get punished. Screw off and get a pat on the back. It is not worth the frustration and aggravation. Waste of time at best.

2.0
Feb 15, 2021

Company that lost its way

Recommend
CEO approval
Business Outlook

Pros

Good total compensation package and great colleagues.

Cons

Glut of director and VP level personnel that provided no real leadership.

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Crown Castle Response
5y
Hello, thank you for sharing this feedback. It’s important we have leaders who work to support, grow and inspire their teams. We’re sorry to hear that wasn’t your experience. We respect your honest review and would like to get additional information. Please reach out to MyExperience@crowncastle.com and a member of our team will be in touch.
2.0
Dec 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits and compensation.

Cons

Realignment in 2020 is a disaster. Customer service is no longer prioritized, every dept. has their own priorities but seldom align to benefit the end user. No support from management, lots of pressure to perform, toxic environment, cya everyday.

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Crown Castle Response
5y
Hi, thank you for sharing this feedback. We would like to get more information on your personal experience. If you’re comfortable sharing additional information, please reach out to us at MyExperience@crowncastle.com so we can discuss further.
Viewing 100 - 102 of 1,128 Reviews

Glassdoor has 1,383 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.