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CubeSmart Self Storage

Engaged Employer

CubeSmart Self Storage reviews

3.0

38% would recommend to a friend

(740 total reviews)
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Christopher P. Marr

61% approve of CEO

48% positive business outlook

CubeSmart Self Storage has an employee rating of 3.0 out of 5 stars, based on 740 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CubeSmart Self Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

740 reviews
1.0
May 11, 2017
Recommend
CEO approval
Business Outlook

Pros

-Possible time to study depending on the store. -Somewhat flexible scheduling. -Simple work that requires little thought, other than trained repetition of certain systems and tasks. -Free bottled water. -Networking with customers

Cons

If you are a young person (20 - 30) it can be an ideal job while you are attending school. This is because at slower stores you'll likely be able to study on the job between taking care of administrative tasks and general maintenance. I would suggest visiting the store you may be working to gauge how busy it is. If it is a busy store, or in a bad area, then then you'll likely have no time to study. The reason I mention studying for younger employees is because this company caters to people who lack ambition, or are retired, and have no other ambition except to stay busy for 12 to 15 dollars an hour (maybe a little more depending on the area, but it may be less in other areas). CubeSmart is a somewhat ideal job while someone is making a transition in life, but given that there is few opportunities for advancement in position or pay I would label it a dead-end job. Yes, in some instances an employee may be offered residence on site (if an apartment exists), but it is not free of charge as some might believe. If an employee leases an apartment on site then more than likely that employee will be the emergency contact, and be required to take care of all the problems that occur after hours. In my experience all kinds of crazy, shady things, occur at night at storage facilities. Just ask anyone who has worked in the industry. Understand that if you are in a store manager position you will be required to clean the entire facility, spray for weeds, general maintenance, handle auctions, retail operations, collection calls, ect., often times by yourself. Be aware that you will be receiving commission for rentals, and the current bonus system may only yield you 100 dollars a month or less. If you need a job to get through a rough patch, then this company will work. My recommendation is to act like you're drinking the "Kool-Aid" but please do not swallow it. Otherwise you might find yourself there 10 years later, getting 25 cent raises each year (maybe), and nothing to really show for your time. If you decide to work at CubeSmart then take my advice and learn a skill set while you are there so you can move on to something better.

1.0
Nov 4, 2015
Recommend
CEO approval
Business Outlook

Pros

I guess you could say the 401k match is a pro, however they don't pay the field employees enough to take full advantage of it. I give them credit for work live balance to a point. Not the best but not the worst. Other than that there really are no pros to working here unless you are just here for a check.

Cons

Extremely low pay. Majority of the field employees get an 11 CENT yearly raise as they tell you how great and valuable you are to the company. CEO has no personality at all. Fake/force smiles in the webcasts and in person doesn't even look at you. BUT, we are supposedly a "team". Taking from people who have nothing to take. Company claims to have "paid holidays" but store personnel are scheduled an extra day off to keep you from getting that small extra 8 hours on your check. DM's asking/doing questionable things. Like manually adjusting your time sheet so that you don't get unapproved overtime. Even if that was because a customer came in at 5:58pm and you stayed late to move them in. Oh and the company knows it's not getting favorable reviews, so they basically begged people to leave 5 start ratings on GlassDoor at the district meetings. Advancement is non existent. You have to be in the right place at the right time AND be a favorite to get any where.

1.0
Mar 4, 2015

Get back to basics

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

401(k) Benefits Disability The employees that stick together and support one another.

Cons

I personally have walked by the CEO numerous times in my career with CubeSmart and not once was I ever greeted by a hello first. We are all human and deserve to be treated with respect. Just because you make more money doesn't mean you have a right to treat us like we are beneath you. The company clearly is looking for men to be the leaders. The arrogance and cockiness of our executive team is overbearing. Women are treated like second-class citizens. The only one female senior executive is looked at as part of the boys club. I have personally seen executive raise their voices and be condescending to employees, all women, in front of others. If you are not one of the pegged favorites you are looked at as somebody that is replaceable as opposed to somebody that brings value to the company. It is quite obvious that females over the age of 40 is not what CubeSmart wants working for the company. There is such a lack of caring and compassion. Our CEO talks about family and work life balance and working together as a team but it's just talk. It's amazing that the executive team is out of the office before 5 o'clock most nights and starts their weekends early, but the teammates that are making the money for the company work late hours, work from home in order to complete their work. Work life balance, right? WRONG! There is gossiping and whispering among the executive team that is just as unprofessional and and one executive in particular has a habit of coercing certain teammates within the department to side with them regardless of the truth. Take time and read all of these comments there is a common theme. It's about time that people start speaking up.

Viewing 4 - 6 of 740 Reviews

Glassdoor has 757 CubeSmart Self Storage reviews submitted anonymously by CubeSmart Self Storage employees. Read employee reviews and ratings on Glassdoor to decide if CubeSmart Self Storage is right for you.