CubeSmart Self Storage reviews

SO much hypocrisy-upper management puts out ridiculous videos purporting to thank field teammates, and they are so out of touch and full of false statements. It's embarrassing that fellow teammates praise them. Noses firmly attached to posterior.... Horrible customers at some locations, including violence or threats of violence, but we do not have the authority to terminate rentals. Our safety is clearly not important. Rampant unfairness-some employees are off every weekend, despite being hired to work weekends, while others are required to work 6 days for months at a time. Those same employees are not required to perform tasks to standard, creating more work for the others (the ones that are still trying, that is. A lot of us are just doing the minimum now). Company touts their customer service awards, but the truth is, these awards are because employees are harassed constantly to leave these reviews. There is an "engagement" survey every year. It asks the wrong questions, and the same things are given low scores every year. This demonstrates the culture of promising but not delivering. Lies, in other words. Mission statement includes: "simplify the challenges their customers face through innovative solutions, unparalleled service, and genuine care." I am certain that NO customers will agree that "Unparalleled service and genuine care" include 60-75% rate increases, cameras that have not worked in several years, mold growing on walls, and offices that are closed unexpectedly for a week at a time, due to corporate refusal to adequately staff the stores. The hypocrisy blows the mind. It's all about numbers. People do not matter. at. all. Employees are shamed publicly and penalized, if their numbers don't meet a certain standard. Customer base, location, and circumstances do not matter at all. Being shamed publicly is an example of the corporate toxicity-upper management visited stores recently and made personal remarks about an employee's appearance that were designed to humiliate and degrade. There is a ridiculous checklist required for reservations. It's useless, a time-water, waste of paper and toner, and clutters our workspace. Can we get rid of it? No, because it is the idea of some ...... individual...... in upper management, with no regard for how the stores work. The company recently put all the healthcare benefits into same website as payroll, which initially seemed a good idea. I am alarmed that all my passwords were saved and if I click on the external websites from within the internal website, my account is automatically opened. This seems unsafe and a violation of privacy.

The company grew very rapidly over the last 10 years, and the senior leaders are a mainly the same people that ran it 10 years ago. That continuity is nice but I'm not sure those leaders, and the many second level leaders who were promoted, are all capable of handling of running a much larger company. They still micromanage everything like they did when the company was small. There's very little high level strategic leadership. Their success has led to a certain level of arrogance, making them blind or indifferent to problems certain problems. They could definitely benefit from some new blood from outside the industry in senior leadership. The systems needed to keep pace are insufficient because they try to do everything in house without enough money, people or resources needed to support that. Pay below the executive level is uncompetitive, leading to being short staffed across the company, from the stores, to the call center, to IT, and most other departments to some degree as well. This had led to burnout among good people who are working hard for substandard pay, so they're leaving in droves. Meanwhile the senior execs are paid extraordinarily well and seem either unwilling to admit fault, or just don't see it. Not sure which it is, nor which is worse. Dissent is not tolerated. There's some politics like anywhere, but favorites definitely tend to get promoted beyond their capabilities. All this has led to a feeling that leadership either just doesn't know what they're doing, or maybe they do but they just don't care despite their lip-service to culture and genuine care. In the end, we all know it's about dollars, but leadership and longterm success are enhanced by doing more than just capably managing the finances quarter to quarter.