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Custom Ink

Engaged Employer

Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Ratings by demographic groups

Reviews by job title

216 reviews

Reviews about "Career Development"

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1.0
Dec 9, 2023

Seems 2 steps away from bankruptcy

Sales
Recommend
CEO approval
Business Outlook

Pros

Treated me really well personally (but I was definitely a favorite.) Health insurance was top notch

Cons

This company has been laying people off in droves. In the last year they've closed all of their in house production facilities and will only be using 3rd-party printers that do subpar work going forward. They also continuously tell people their jobs arent in jeopardy when they bring on more cheap labor 3rd party reps and then they go through massive rounds of layoffs.

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Custom Ink Response
2y
We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We recognize the hardships faced by everyone affected, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.
5.0
Dec 8, 2023

Headline

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

The benefits are really good

Cons

You may get laid off with 1 hour notice.

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Custom Ink Response
2y
Thank you for providing your feedback. Your insight helps us better understand how we can improve. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts, please feel free to reach out to us directly at inkerfeedback@customink.com.
1.0
Dec 8, 2023

Horrible and getting worse

Sales
Recommend
CEO approval
Business Outlook

Pros

Cheap healthcare, work from home, that is literally all

Cons

Almost 1000 people were laid off in 2023 due to bad business decisions made by CEO and upper management. Employees lose livelihoods and jobs so Marc Katz can keep his privileged lifestyle running. Management doesn’t listen to employees, upper management plays favorites constantly, unclear expectations and constantly changing goals and procedures, new platforms and tech are launched before they are functional, pay never goes up no matter what you do, upper management makes empty promises constantly, no real diversity at higher levels, saying it’s a community and then lying to employees and cutting their livelihoods out from under them with no warning. Layoffs are being announced as new outsourced teams are being brought on. Laid off employees received emails with suggested budgeting tips within an hour or being told that they don’t have a job anymore.

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Custom Ink Response
2y
Your input is sincerely appreciated as it plays a key role in how we evolve our approach. Although we have provided significant severance support and extended healthcare coverage to help those impacted, we realize this period has been challenging. Rest assured, your observations will be passed along to our team. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.
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Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.