Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 733 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 113 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 56 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 32 reviews)); "Great atmosphere and culture." ((in 31 reviews)); "Very helpful and friendly work environment" ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 46 reviews)); "Mass layoffs every 3 months, despite constant affirmations that there will be "no layoffs."" ((in 21 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 11 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

35% would recommend to a friend

(217 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

217 reviews

Reviews about "Career Development"

Return to all reviews

3.0

Jun 8, 2026

Freedom and low stress, but poor leadership communication

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Freedom, WOH, low stress, not many meetings

Cons

Leadership is bad at communication and coaching. Direction unclear. Many projects started with no or fractured end product

Custom Ink Response

1mo

Thank you for sharing your perspective as a current team member. We are glad to hear you enjoy the scheduling flexibility, work-from-home options, and a low-stress environment. At the same time, we take your concerns regarding leadership communication, coaching, and project clarity seriously. Providing transparent direction and empowering our direct supervisors with the right training are vital to helping our teams thrive. Your constructive feedback about management alignment and platform investment will be shared with the appropriate leadership teams so we can work on making our operational direction clearer. We truly appreciate your three years of dedication and your valuable insights to help us improve.

2.0

May 5, 2026

Frequent layoffs; No stability or growth

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great people, great bosses, relaxed atmosphere

Cons

Unorganized mess, frequent layoffs before major holidays

Custom Ink Response

1mo

Thank you for sharing your experience. We are glad you valued the great people, supportive bosses, and relaxed atmosphere during your tenure. We also hear your concerns regarding organizational challenges and the impact of workforce reductions. Layoffs are incredibly difficult, and we aimed to support departing team members with generous severance packages and extended benefits. We deeply appreciate your past contributions to Custom Ink and wish you the best.

2.0

Feb 4, 2026

Was the best job I ever had

Account manager

Recommend

CEO approval

Business Outlook

Pros

When I was first hired at CI, I would rave about it and tell everyone how great of a place it was. It changed my whole life around. I recieved several pay increases and I was promoted into Account management quickly.

Cons

Everything started to go down hill during their first rounds of massive layoffs. Then the new CEO took over and every couple of months for the next few years they were laying off people. It was hard to stay productive and care about your work when you always felt like you were next on the chopping block... then eventually I ,along with my entire team, was laid off. It was funny how a couple months before laying us off, they made us do this training that was suppose to convince us why we were important and to basically not stress over Ai... when in truth, there were so many people leaving on their own due to organizational changes that happened over the summer I think they feared they wouldn't have enough people left to take them through the holiday rush lol. Once we were done making the company their money for the holiday season they let us all go. The Customink now isn't the Customink I started with. They didn't even advertise for pride month in June on their website like they usually do. They must be feeling the pressure of the current political climate we are in and now... they are becoming just like the rest of these money hungry corporations that care more about record profits than people... I miss when Marc was the ceo and I wish everyone the best who's still there! I can't imagine the stress they're under. Also, I know Customink loves to response to these reviews but there's no need. I'm already laid off and your ratings speak for themselves.

Custom Ink Response

5mo

Thank you for your candid feedback. While we acknowledge your request that a response wasn't necessary, we felt it was important to reach out and validate the concerns you’ve raised. We never want a team member to feel like "just a number," and we sincerely hear your frustration regarding the impact of organizational changes and the timing of our recent AI initiatives. It is disheartening to hear that the sense of security and culture you once raved about has felt diminished. We believe in the importance of acknowledging these difficult shifts directly rather than staying silent. We remain committed to supporting all Inkers—including those transitioning out of the company—with severance and extended benefits to help bridge the gap to their next opportunity. Thank you for your honesty and for the significant growth you’ve achieved here.

Viewing 1 - 3 of 217 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Career Development"

Freedom and low stress, but poor leadership communication

Frequent layoffs; No stability or growth

Was the best job I ever had

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