Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
2.0
Mar 15, 2016

Even scared to leave this review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- I do think Marc Katz has great intentions and is a good guy, but I fear he is in the dark about what really goes on, especially down through the order ops roles that keep the company going. - As a single, unmarried person, benefits are great. - Free lunch is nice and a lot of the people are really awesome - I've made some lifelong friends and it's a shame that a few slimy people can really ruin the company. - Personal leave is very generous - however, be aware of the about 6 months of blackout dates. - Usually pretty accommodating if you need a shift switch, depending on manager and department.

Cons

- As many others have stated, it is essentially CustomInk high school, no matter what location you're in. Play the game, get in with the popular kids. Just doing a good job is not enough. - Again, others have said, management is very young, very reactionary, and does NOT handle tough situations well. - ALWAYS get EVERYTHING in writing. Myself and others have been hurt by not doing this. - I'm 90% sure "mandatory overtime" isn't actually a legal thing...but I could be wrong. - Be careful about what you say and who you say it to. Nothing is private. - Don't say no. Don't act up. Drink the cool-aid. If you don't, you will be blacklisted, yes, that is a real thing, and I've seen many people experience being on the blacklist. - The compensation guidelines are a joke. No raises- except for this new program they implemented as a "loyalty bonus" but really relies on your numbers and resets if you go to a different department or profile.

1.0
Mar 14, 2016

Don't Work Here. There are Better Companies!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work hours are nice if you are salaried.

Cons

- Be careful if you do not fit in with the "legacy" inkers or the "team development (HR)" team because they will dismiss you quickly. - The culture is similar to a college fraternity or sorority. If you do not fit in, then you are out. - There is a lot of talk about the golden rule but behind the scenes management really adheres to the "making money" rule. Even if that means taking it from others. - They really don't know what they are doing with the "pay for performance" as they make it sound great as a weekly bonus but then they have no idea how to properly measure it. It is never fair. - The managers are very young, inexperienced and have no clue how to lead a team even though they claim to be metric based. - Upper management is directing everything so there is not much opportunity to flourish in middle management unless you are in the "in crowd" of course.

Viewing 610 - 612 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.