Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 122 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 55 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 32 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food at least twice a week" ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 56 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "3% increases to an already stagnant salary." ((in 9 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

4.0

Aug 6, 2019

One of the best places I’ve worked at. I do see some negatives but overall a good company.

Sales representative

Recommend

CEO approval

Business Outlook

Pros

-You can pretty much wear what ever clothing you want. -Everyone seems happy. -Free catered food 2 times a week and 1 time a week they cater a snack also. -Free snacks through out the whole company on all levels. - You end up getting a lot of free clothing and things like that. -Benefits are great. -Really nice office and clean bathrooms.

Cons

-Pay could be higher. It’s not low but for the amount of work you do and money you bring in base salary and commission should be improved. -Tech you work with is a little out of date but they do fix it as soon as you let them know something isn’t working. - I’ve recently heard of a couple people getting fired which is kinda worrisome because in past companies I had not seen it happen often.

Custom Ink Response

6y

Thank you for your review. And you’re right, who wouldn’t want to come to work in whatever clothing you want? I was excited to trade in my suit for jeans and a tshirt when I joined Custom Ink. But don’t let the flip flops fool you, we work hard for our customers and for our teammates. Another great thing about Custom Ink is we make sure we do our research and benchmark ourselves against the market and the competition. That doesn’t mean we will always provide the highest salaries, but we feel really good about the combination of our base, commission, and benefits program for our sales roles. We also review it every year to make sure we remain competitive. Unfortunately, turnover does happen. I can say that we have a great culture that provides every opportunity for our teammates to get the support and coaching they need to be successful. - Brian Miller, VP of Sales

3.0

Jul 28, 2019

Good Place

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Free Lunch on Thursday Overall company means well :/

Cons

Must gain promotion to advance elsewhere Weekly Stats and meetings can be overwhelming Supervisors try extra hard

Custom Ink Response

6y

We have a great environment and it’s why I came to Custom Ink. We have great people working hard to make a difference and as we evolve, we will need to continually grow and adjust, both personally and professionally. I’m proud of our Sales team. They provide our customers with amazing service and it’s the reason why our customers continue to come back to us time and time again. I’m also proud that Inkers can grow their careers. Sometimes that means they don’t stay on our Sales team and that’s ok. If you’re feeling overwhelmed by your stats, don’t ever hesitate to talk to you leader. Our doors are always open. - Brian Miller, VP of Sales

4.0

Jul 11, 2019

Company was amazing

Outreach representative

Recommend

CEO approval

Business Outlook

Pros

Free lunch on Thursdays Staff is super friendly Amazing work environment

Cons

Hired on a new department. It was a very bumpy ride getting this program off the ground.

Viewing 610 - 612 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

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Reviews by job title

One of the best places I’ve worked at. I do see some negatives but overall a good company.

Good Place

Company was amazing

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