Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 117 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 33 reviews)); "Great atmosphere and culture." ((in 30 reviews)); "Free food at least twice a week" ((in 24 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "Everything started to go down hill during their first rounds of massive layoffs." ((in 16 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

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Custom Ink

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

2.0

Jul 7, 2015

Dissatisfied

Sales/service representative

Recommend

CEO approval

Business Outlook

Pros

Relaxed dress code Performance-based earnings Catered lunch once per week Young coworkers Helpful, invested managers Big holiday party yearly Modern office space Solid medical benefits

Cons

Poor pay for area's cost of living VERY few opportunities for advancement or to move to other departments Little professional development - there's no time Lots of overtime during the week and on weekends Poor and last-minute communication about changes to schedules and expectations Inability to control your own schedule and workload Inability to enjoy office space and amenities due to workload Workplace and employee surveys are NOT anonymous Little transparency regarding pay Very strict schedule - thirty minutes for lunch only

5.0

Jul 6, 2015

Love it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Our co-founder and president care about team members. I trust in their leadership of the company. I am treated with respect and feel appreciated.

Cons

Sometimes I think people are afraid to speak up about how they feel about things out of fear. They say everything is great when that's not the case.

5.0

Jun 27, 2015

Love working here!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-- Amazing atmosphere where people are truly passionate about what they do! -- Company cares about its people and its customers. -- A place where I enjoy coming to work everyday. -- Team members are given ownership over their workload and consistently challenged to do the best job they can.

Cons

-- Heavy yet manageable workload as the company continues to grow.

Viewing 643 - 645 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week