Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 123 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 62 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 33 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Very helpful and friendly work environment" ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 46 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "constant layoffs" ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

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Custom Ink

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

1.0

Mar 18, 2015

Great job if you enjoy ratting out coworkers

Production artist

Recommend

CEO approval

Business Outlook

Pros

You get paid to work here, which is nice. You can then use that money to pay for an apartment or groceries, or buy something nice for yourself.

Cons

Ratting out your coworkers for their mistakes, and in effect literally taking money out of their paycheck and putting it into yours, creates an actively hostile work environment which I did not particularly enjoy.

4.0

Mar 7, 2015

The "Golden Rule" has a few gray areas.....

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun work environment, great benefits, decent enough salary for the industry, great employee perks, fun employee events, room for growth in the company.

Cons

"Train-As-You-Go" methodology with high expectations on management's part that an individual can multi-task at THEIR pace and understand clearly all the tasks they are given .

5.0

Mar 5, 2015

Sales representative

Sales/service representative

Recommend

CEO approval

Business Outlook

Pros

- friendly, caring environment - free food - lots of opportunities for those who work hard - ability to work from home when needed due to weather or illness

Cons

If you work you butt off, you'll make a little more money but nor enough to justify the amount of work you did. Many areas of the performance based earnings are hard to achieve, even if you are great at your job and work hard. Also, system changes and new guidelines are created and updated so frequently it is hard to keep up and be able to master the job. Sales has a lot to know, keep up with and retain.

Viewing 655 - 657 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week