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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      30% would recommend to a friend

      (703 total reviews)
      avatar

      David Doctorow

      23% approve of CEO

      23% positive business outlook

      Ratings by category

      3.6

      Compensation and benefits

      3.5

      Diversity & inclusion

      3.5

      Work/Life balance

      2.9

      Culture & values

      2.6

      Career opportunities

      2.3

      Senior management

      Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      703 reviews
      1.0
      Apr 14, 2024

      It was great until it wasn’t.

      Expert production artist
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the worker bees are nice. Benefits were very good.

      Cons

      They lost their way. They lie too. They kicked off 2023 with closing 2 facilities. Then they fired 90% of their American artists and hired people in India to replace them for dirt cheap. They ended 2024 firing hundreds of other people including some poor suckers who had been there 20+ years. Some who were on maternity leave when they found out. The severance they advertised for the media isn’t true (or it’s wildly inconsistent). No one in customer care got anywhere near what they claim. Buyer beware- don’t drink the kool aid, they do not care about you.

      4.0
      Apr 11, 2024

      customink

      Graphic designer/production artist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, good nefits, flexible schedule

      Cons

      mass layoffs, unfair compensation structure

      avatar
      Custom Ink Response
      2y
      We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. We recognize the hardships faced by everyone affected with the layoffs, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.
      2.0
      Apr 10, 2024

      Horrible place to work

      Customer satisfaction specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Food, nice coworkers, work from home

      Cons

      Constantly changing guidelines, little to no support against abusive customers, low quality products that you have to pretend are high quality, constant layoffs.

      avatar
      Custom Ink Response
      2y
      Your input is sincerely appreciated as it plays a key role in how we evolve our approach. We are sorry to hear that you had a challenging experience working with us. We are constantly working to improve our Inker experience, and feedback like this truly helps us get better. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.
      Viewing 97 - 99 of 703 Reviews
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      ReviewsCustom Ink reviews

      Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.