Custom Ink reviews

Very very very inconsistent pay. I have worked here for 3 years and have seen our bonus structure change at least 3 times. Each time it changes, it is of benefit to the company - not the employer. The company is always looking for ways to pay you less, but make you do less work. Certain metrics of your bonus structure are weighted - which means your teammates poor performance negatively affects your pay. Management has acknowledged this, but tried to spin it as a 'we're all in this together!' Type of deal. Management is extremely inconsistent. I have had my worst boss ever here,and my best boss ever. Also, I dont care what anyone says: Middle management is very very cliquey. If you are not in the group, you are not moving up. Better make sure you are a pretty girl or a minority if you want to move up! The midde management trap: the career opportunities stop at middle management. They would rather import people from Intuit instead of promote from within for any position that matters.

The company is going in a whole new direction, and no longer seems to see employees as people. We are simply metrics and TNPS scores to them now. TNPS means the customers have control over your paycheck. This puts employees in a lose -lose situation, trying to make the customer happy, while also looking out for the financial interest of the company. If the customer doesnt get huge discounts, free orders, etc. reps are punished with bad TNPS scores. This means our paychecks shrink.