Custom Ink reviews

2.9

35% would recommend to a friend

(178 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

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178 reviews

Reviews about "Management"

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1.0
Dec 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Retirement and healthcare are what differentiate warehouse positions with competitors.

Cons

This was a SALES company first, a very successful one at that. They decided to open production warehouses to cut out the middle man and merge into a market that has NOTHING to do with sales.... Production management is an atrocity... Turn over in both upper and lower level positions creates a revolving door of inefficiency. Lack of persistent leadership leads to lack of confidence from the higher ups, intrinsically leading to more simplified, archaic forms of quality control and benchmarks. These are production based earning institutions, meaning you meet goal and then make more money on any production post-goal. In most cases, the training you've received does not guarantee reaching just basic goal, at least not without any errors. The bottom line of this companies financial strategy creates pressure on the production floor that is surmounting. These are the lowest paid positions in the company, with the least amount of training and the most amount of expectation. In the end, these warehouses take advantage of the cities they're placed in. You have mass markets of high school graduates with a lot of retail and production backgrounds. Customink stands out because of the aforementioned benefits package and retirement, so for most of this populous, this is a great place to end up. For anyone actually trying to develop career skills and ascend in their status as an employee, this place is a sinkhole, lead by people who stuck around long enough to get promoted. The management positions in these facilities barely break 50k, you are salaried so your hours are variable, and you still have to deal with all previously mentioned backward momentum.

5.0
Dec 6, 2016
Recommend
CEO approval
Business Outlook

Pros

CustomInk is an amazing company dedicated to bringing people together and giving back to the community. They have an amazing live/work balance and amazing support structure of management. Team building and sense of company community are key notes along with upbeat and dedicated service attitude makes this a company well worth looking into.

Cons

If you've never worked in a call center before the sheer number of conversations going on around you can sometimes be distracting.

1.0
Oct 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Casual dress and option to work from home at times (if you are sick or have an appointment). Free snacks and coffee throughout the day. Lunch on Thursday is catered and a "snack" is provided on Tuesdays.

Cons

1. Managers are promoted by how well they are liked, not by any amount of skill, training or education they have. 2. Strict guidelines for taking lunch, monitoring breaks, when you arrive and leave. 3. It's almost impossible to get a day off on a Monday or Friday if you are on a certain team, and forget about weekends if you are unlucky enough to work either a Saturday or Sunday shift. 4. There are themes for each busy period (Spring and Fall) that managers waste time on trying to make things "fun" but in reality, it detracts from being able to work and is not fun. 5. We need to reach productivity goals each month and the pressure to do so for some stresses people out. 6. Calls and emails are monitored and you are graded on them each month, which is tied to your pay. 7. Everything is monitored, from personal messages, to chats to emails and even things you say around the office. Big Brother is watching. 8. If you transfer to a newer location, more likely that less qualified people will get management positions with far less experience than those who have already worked at CI for years. Morale is low.

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