Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 124 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 30 reviews)); "Great atmosphere and culture." ((in 28 reviews)); "Casual work environment." ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Massive layoffs in 2022 and 2023" ((in 20 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 11 reviews)); "Low compensation (could be average for call center) isn't really enough to support yourself" ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

5.0

Aug 31, 2023

Positive Culture

Regional sales director

Recommend

CEO approval

Business Outlook

Pros

Overall positive culture that invests heavily in employee initiatives.

Cons

Far from a rigid corporate structure some may find that projects delay or stagnate from time to time.

Custom Ink Response

2y

We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team.

4.0

Aug 18, 2023

Great company to work for

Order analysis associate

Recommend

CEO approval

Business Outlook

Pros

Great managers and helpful teammates

Cons

Wish the annual raises were a little more

Custom Ink Response

2y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We are always striving to improve and feedback like yours helps us!

5.0

Aug 18, 2023

Great Team Environment!

Key account manager

Recommend

CEO approval

Business Outlook

Pros

I love working with such a diverse group of people. The willingness of the management team to leverage the life and work experience of all it's employees is refreshing. The continual efforts to create, nurture, and value that feeling of team and family are real and meaningful.

Cons

Working for a Company that is on a growth trajectory can prevent challenges when it come to the need to pivot or adjust the Company's plans or focus. Custom Ink is there now but the management team goes to great lengths to be as open as possible about the reasons behind the changes and how they relate to our continued growth as a Company and as a team.

Custom Ink Response

2y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!

Viewing 157 - 159 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Positive Culture

Great company to work for

Great Team Environment!

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