Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 117 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 33 reviews)); "Great atmosphere and culture." ((in 30 reviews)); "Free food at least twice a week" ((in 24 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "Everything started to go down hill during their first rounds of massive layoffs." ((in 16 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

220 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Apr 26, 2016

Happy and Glorious

Sales and service representative

Recommend

CEO approval

Business Outlook

Pros

A company that truly cares about their customers, employees and the community. Great compensation package and outstanding benefits. For those who work hard, advancement is real and happens every day!

Cons

Truly none! I cannot complain one bit about my position here, since I'm truly happy and my coworkers that I know are happy too.

1.0

Apr 23, 2016

Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Causual dress. Will bond with sales team members.

Cons

Management talks to you like a child. Micromanaging, and condescending. "Anonymous" surveys will stay that way IF you rate them well. If you do not you will hear about it. New bonus structure, if you miss hitting any mark you do not get a bonus. The salary is okay but low. Management thinks it is competitive. Do not speak up if you do not like something. They have a simple solution, they fire you. It is very cult like and you can tell those who "drank the kool-aid." It borders on creepy. Back to micromanaging, anything you do will be monitored and questioned. It is glorified retail. Mandatory OT. You have to maintain an almost psychotic level of happiness in all interactions, whether talking to a co-worker or on phone. It is incredibly fake and the customers know. You can get MOD's for making mistakes which affects your pay even if the company is acting like it doesn't, they love to assume we are morons. Do not practice common sense and just Do anything. we all must talk to everyone and determine it is okay. Get everything in writing. There is nowhere to advance to. Part of your pay is snacks and lunch on Thursday.

2.0

Mar 15, 2016

Even scared to leave this review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- I do think Marc Katz has great intentions and is a good guy, but I fear he is in the dark about what really goes on, especially down through the order ops roles that keep the company going. - As a single, unmarried person, benefits are great. - Free lunch is nice and a lot of the people are really awesome - I've made some lifelong friends and it's a shame that a few slimy people can really ruin the company. - Personal leave is very generous - however, be aware of the about 6 months of blackout dates. - Usually pretty accommodating if you need a shift switch, depending on manager and department.

Cons

- As many others have stated, it is essentially CustomInk high school, no matter what location you're in. Play the game, get in with the popular kids. Just doing a good job is not enough. - Again, others have said, management is very young, very reactionary, and does NOT handle tough situations well. - ALWAYS get EVERYTHING in writing. Myself and others have been hurt by not doing this. - I'm 90% sure "mandatory overtime" isn't actually a legal thing...but I could be wrong. - Be careful about what you say and who you say it to. Nothing is private. - Don't say no. Don't act up. Drink the cool-aid. If you don't, you will be blacklisted, yes, that is a real thing, and I've seen many people experience being on the blacklist. - The compensation guidelines are a joke. No raises- except for this new program they implemented as a "loyalty bonus" but really relies on your numbers and resets if you go to a different department or profile.

Viewing 184 - 186 of 220 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Happy and Glorious

Sales

Even scared to leave this review

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