Custom Ink reviews

2.9

35% would recommend to a friend

(178 total reviews)
avatar

David Doctorow

33% approve of CEO

21% positive business outlook

Reviews by job title

178 reviews

Reviews about "Management"

Return to all reviews
2.0
Apr 17, 2024

Hard to believe it's the same company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people were the best part. Great health benefits, work from home, and nice vacation time

Cons

Community Service team has disbanded. Full reorganization of large sections of the company twice in the last 2 years. Management is nice, but doesn't seem to have a plan. When the disconnect is called out the blame is that employees can't handle change. No more opportunities for growth or career advancement and yearly raises are small.

avatar
Custom Ink Response
2y
Thank you so much for your feedback. We truly want to make your Inker experience the best it can be. Your feedback and insights are taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.
2.0
Mar 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Co-workers are hardworking and it is a team environment, less competitive and more about helping each other and the store succeed

Cons

My first month working there, the CEO laid off hundreds of employees in production, and from there the company went down-hill. The screen printers were stretched so thin, there were mistakes or delays on every single order. Anyone with a deadline was screwed over because something in their order would go wrong. Whether it was incorrect sizing, the designs being off-center, ink stains on the clothes, or the wrong print method being used. As a sales representative, even if me and my team on the floor did everything right, because of the production team being so overwhelmed something would always go wrong, and that is how you lose customers. It was frustrating to hear corporate say they couldn't have seen laying off so many people going this badly. We all could see how this would go. Also KAM and NAM sellers were often absent throughout the work week leading us to take over their sales but not see that same commission.

avatar
Custom Ink Response
2y
Thank you for sharing your perspective with us; it's crucial for our improvement process. We're aware that, even with our attempt to alleviate the situation through substantive severance and extended benefits for those affected, this has been a trying time. Your feedback is taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.
3.0
Feb 26, 2024

Easy job

Recommend
CEO approval
Business Outlook

Pros

Easy going job, good work life balance

Cons

Management is not attentive, high sales goals

avatar
Custom Ink Response
2y
We truly value the fact that you took the time to share your thoughts surrounding management and high sales goals with us. We are always striving to improve and feedback like yours helps us immensely. If you wish to provide further details or more information, feel free to reach out to inkerfeedback@customink.com.
Viewing 22 - 24 of 178 Reviews

Glassdoor has 733 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.