As stated, CI now only PRETENDS to care about its employees. They’ve recently started hiring temps to avoid paying livable wages and provide benefits, though the benefits went out the window with their new plan anyway. These temps have little training and I’m sure they’ll see their ‘great customer service’ reviews go down the drain soon.
They employ a toxic positivity approach to management where even if you say the slightest thing in a group chat you’re asked for a one on one to discuss how negative you’re being. Like saying ‘oh fun!’ sarcastically when the full system is down. Or mentioning that a customer interaction was less than great. In the same vein they send out regular surveys asking how they’re doing, then punish you when you’re honest. Even when clicking the box that you don’t wish to discuss things further (as it doesn’t help), they pull you into HR and continue to ignore anything you’ve said. They just mark you as trouble and make you’re life even more miserable to try and get you out so they can fill your position with someone who drinks the CI koolaid.
They’ve been pushing veteran reps out the door with ridiculous policy changes, outlandish accusations, and micro management since before the pandemic. As with most companies, it only got worse after Covid. WFH is a great option if that’s what you prefer, but being able to talk to coworkers about the inevitable downfall of this once great company was kinda one of the perks of being in the office.
Sad to see a place that was once so happy and employee centered become an absolutely terrible place to work that made their employees (especially in sales) anxious to even login for the day.
Yeah, sure, it’s not as bad as some companies, but the fact that they try and flaunt how great they are to their employees when treating you horrendously makes it so much worse than most.
Glad to have escaped before it slides even further. Shame on you, Custom Ink.
