Customers Bank reviews

Management may be forward focused, but they are moving too fast without concern for or anticipation of consequences. Childish and unrealistic "I want it, I want it right now" mentality. Toxic culture, heavy workload and, long hours, yet management is always complaining. New processes without training, lack of communication between departments and what there is - it's mostly negative. I hear complaints from all areas related to the company and management. Frequent layoffs, reduced work force to cut costs and inflate the bottom line. Board members and earnings are the only concern. Many mistakes from previous bank failures are happening here - many of those employees have been hired and have the same expectations of how a bank should run as they did with their previous bank, which again, failed.

There's a lot going on at all times, which isn't necessarily a bad thing. The issue is that those moving pieces don't always align the way they should. You'd be working through something expecting the next step to connect logically, and then it just... doesn't. So now you're pausing, rechecking, asking questions, trying to piece things together. And while you're doing that, more things are coming in. It becomes this cycle where you're constantly trying to keep up while also figuring things out on the fly. And you start thinking... shouldn't this be more streamlined than this? Because it doesn't feel like it. It feels like everything is slightly out of sync all the time. Not enough to completely break things, but enough to make everything harder than it needs to be... repeatedly.