Customers Bank reviews

After the first training, that was it. Employees were left to struggle with whatever was absorbed and forced to learn the hard way. There were no follow ups and no refreshers. The manager showed no concern, yet berated and blamed staff for poor performance. Leadership and systems were completely broken.

In my experience, senior management often felt unprepared to lead and frequently used their authority in a way that created fear rather than trust. Feedback and “performance concerns” sometimes appeared subjective, inconsistent, or not clearly tied to actual work outcomes. HR did not feel supportive or neutral. Processes often seemed confusing, reactive, or poorly communicated, which made already stressful situations worse. There was a noticeable amount of internal politics and game-playing that created instability and made it difficult to focus on doing good work. Overall culture felt misaligned with its stated values, which became demoralizing over time.