Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Customers Bank?

34% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 9 reviews)); "Team members are consistently acknowledged for their contributions and Jay Sidhu sets the example here by ending every group call/meeting by thanking the team members for their hard work." ((in 9 reviews)); "Work/Life balance is good." ((in 5 reviews)); "CEO and President who care about his employees, their well beings, and support them each and every way they can." ((in 3 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 15 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 10 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Procedures constantly change and new expectations are thrown at us with no training." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

Skip to content Skip to footer

Notifications

Customers Bank

Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.7

Compensation and benefits

2.5

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

5.0

Dec 29, 2016

Very organized bank

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Onboarding for new employees is superior. This bank knows how to make someone feel welcomed. Co-workers are helpful and friendly. Work is challenging but that's a good thing because it's a learning experience. Training is up to date as well as technology. So far, nothing negative to say. Salary and benefits are in line with industry standards. They give back to the community with fundraisers which is very admirable.

Cons

Workloads are heavy but that's with any bank. If you have a good manager (which I do), concerns and guidance will be met with an open door policy.

3.0

Apr 28, 2016

Special Assets Manager

Special assets-workout

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits and pro-employee advantages for retirement. Helpful in acquiring the right financial outlook for each individual in the company.

Cons

Little interaction with management. No training and no support other than being given your portfolio. Over-hired, therefore not enough work to go around. Management is self absorbed.

5.0

Sep 26, 2015

Project Assistant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cannot recommend this company highly enough, management it wonderful all around.

Cons

Challenging company for someone who isn't about to handle the workload, I enjoyed it, someone else may not have.

Viewing 169 - 171 of 175 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Security Engineer