DHI Mortgage reviews

We appreciate you taking the time to post a review and for your service with DHIM. We agree with the positives you outlined above. Regarding the challenges, unfortunately overtime is sometimes necessary to meet the needs of our customers, although we try to minimize this to insure a quality work/life balance. While we agree compliant processes can require additional steps, they are a requirement to insure we meet all regulatory thresholds. We do encourage you to reach out to your manager or use the confidential DHIM Suggestion Box on FSNET to share some of your thoughts on enhancing the DHIM experience.

We thank you for the positive comments regarding the training and are glad you felt the position was both rewarding and challenging. The mortgage process has continued to become more complex which is why we focus on training as well as insure that all departments have appropriate management support. These complexities can make the process less efficient, but extensive checks, balances and management oversight is necessary to insure all guidelines are followed from both a Federal, State and Agency level. These same checks and balances insure that we meet our customer’s expectations providing them a great experience. While these extra steps can in certain cases lead to overtime, we encourage all employees to insure they find the right work / life balance and we continue to hire new teammates to insure that this balance is obtainable.