DHI Mortgage reviews

Do not be fooled - these reviews are 100% accurate. 1. There are NO raises and should you inquire about this, you will be sent on a wild goose chase. Should you take it to corporate you will soon receive a phone call which will basically be your polite, stop asking call 2. Insanely micromanaged. You will be inundated with emails from management ALL DAY EVERY DAY. It will not stop or change and they will not assist you, they will only continue to peck at you. 3. No work/life balance. These people could careless for your personal life. If you want a day off, be prepared to be treated poorly every day until your vacation and once you come back, they will overload you. This is your "punishment" for taking time off 4. They insist on ignoring employees complaints - I know for a fact that my office reached out to everyone in our chain of command for help as our BOM is aggressive, unprofessional, and refuses to learn Empower. She is making the office miserable and upper management has failed at every level to rectify or help us in anyway 5. Little to no training and if you don't catch on, they will eat you alive 6. Bullying and verbal abuse runs rampant. Branch Managers and Loan Officers are allowed to treat Loan Processors like crap. I received what I considered a threatening email, I brought it to my BOM and RPC Manager - the BOM said I was being "too sensitive" and my RPC Manager never even responded This place is a nightmare - stay away!

It is amazing to me that DHI Mortgage does as much volume as they do – I don’t mean that as a compliment. The work environment is toxic. There is a reason this company has serious turnover issues. I don't recall having a job at any other company where it was acceptable for coworkers to talk to each other in such a disrespectful manner. The pay is significantly lower than industry norm, for Loan Officers and Loan Processors. Because the commissions are so low, employees must do much more volume than they would at other companies to make the same living. Because the employees must do so much more volume to break even, the rate of mistakes and customer service issues increases significantly. When things go wrong (which they do A LOT), management does not have the time to help troubleshoot in depth (because they also are dealing with much higher volume than can be reasonably managed), so the employees that do a better job of pointing fingers at others avoid the blame. On the note of management, you can’t count on your manager to help with interpersonal issues OR technical issues. The most common complaint I hear among employees: “I wish management had our back”. You are on your own at this company. DHI Mortgage is WAY behind the others when it comes to technology investment and has a wildly inefficient bureaucracy. This means that you have less powerful (and slower) tools for managing your high volume. It’s a classic set up for failure. So happy to be moving on from this place.