Complicated billing model that punishes customers
Clueless leadership that doesn't act on suggestions or advice from employees
"Leadership" likes to hire their friends for management roles (friends that have no idea how to manage a team). Some of these managers will ignore slack messages, ignore 1 on 1 meetings, have zero knowledge or advice for dealing with customers, and will spend their time fraternizing in the office while making plans to take more of their unlimited PTO, while they work to wrongly remove and ostracize people on their team.
Zero coaching or strategy provided by managers - CSM's are expected to figure things out by themselves
Managers will talk and pick and choose their "favorites" will treating others like they don't exist.
Promotions are incredibly hard to come by, most CSM's will remain in their same roles regardless of how well they perform. Datadog even pays less for a CSA role that does the exact same role as a CSM.
Excessive layers of approval to get out quotes or oder forms to customers. At least 10 different Datadog employees need to sign off before anything is executed. Severely understaffed on the "deal desk" team. Waiting weeks for order forms and then being punished when renewals are late.
Base pay and commission are split. Commission checks are received quarterly and are never discussed with the employee. Did you lose $600 from your commission check? You will not get an explanation. I was told that these bonuses are subjective and that managers can pick and choose how much they want to pay and do not have provide any explanation. What kind of company can't even share a commission breakdown for work that's already been completed?
This place is everything that's wrong with tech and the corporate world. More money, more money, more money, zero focus on employee development and culture.
Some of the worst culture I've ever been a part of, absolutely disgusting.
