Is Datadog a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at Datadog have rated their employer with 3.5 out of 5 stars in 45 Glassdoor reviews. This is a lower than average score with the overall rating of Datadog employees being 4.0 out of 5 stars. Search open Customer Success Manager Jobs at Datadog now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Datadog .

Does Datadog pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at Datadog with 2.9 out of 5 stars based on 45 anonymously submitted employee reviews. This is 26.9% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at Datadog.

How happy are Customer Success Manager professionals working at Datadog?

42% of Customer Success Manager employees at Datadog would recommend their employer to a friend. This rating has decreased by 33% in the past 12 months. Customer Success Manager professionals have also rated Datadog with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.6 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Datadog?

Account Executive (184) , Commercial Account Executive (152) , Software Engineer (118) , Sales Development Representative (SDR) (109) , Senior Software Engineer (54) , Sales (44) , Enterprise Account Executive (42) , Sales Engineer (42) , Customer Success Manager (40) , Software Engineer II (40) , Technical Support Engineer (34) , Software Engineer(Internship) (33) , Sales Development Representative (26) , Recruiter (25) , Solutions Engineer (25)

What are the pros of working at Datadog according to real employee reviews?

"I really enjoyed working at Datadog because the culture is great and the work I did was meaningful." ((in 217 reviews)); "Working with great people and in a fast growing company really gives you motivation and satisfaction." ((in 157 reviews)); "great benefits including lunch and fitness coverage" ((in 142 reviews)); "great office in the center with alot of activities" ((in 67 reviews)); "The overall team is great at Datadog with many supportive individuals and a great place to be to grow your technical skills." ((in 59 reviews))

What are the cons of working at Datadog according to real employee reviews?

"Poor management, lack of empathy, depending on the team you are on, you get treated differently" ((in 69 reviews)); "Low pay and only half of the managers knew what they were doing." ((in 49 reviews)); "Senior Manager: "Just concentrate on your current commitments and that will be enough."" ((in 37 reviews)); "Low salary and RTO is part of your performance review." ((in 24 reviews)); "The medical benefits are average, and the 401k match is below other industry leaders." ((in 18 reviews))

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Datadog Customer Success Manager reviews

3.5

42% would recommend to a friend

(45 total reviews)

Olivier Pomel

86% approve of CEO

74% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.7

Senior management

Manager, Customer Success employees have rated Datadog with 3.5 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

45 reviews

5.0

Jun 1, 2022

awesome job

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

everything is amazing here at datadog

Cons

they are no cons here at datadog

Datadog Response

Thank you so much for your feedback. We appreciate all you do for Datadog, and love to hear that you're enjoying working here. Thank you for for continued impact on the Customer Success team!

3.0

May 12, 2022

No great pay but great culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great product and culture. Fantastic office.

Cons

Not very good pay for what you're doing. Essentially a sales role.

Datadog Response

Thank you for taking the time to provide this feedback. We strive to create a company culture employees are proud of, and we are glad you've had a positive experience working in our collaborative office space. Compensation is a topic we revisit annually to ensure we adapt with the ever-changing market, and that we offer a fair total rewards package comprised of salary, benefits, company stock, and more. We encourage employees, and candidates, to take this total package into account when comparing salary to other companies as we want to ensure employees feel supported in every aspect of life from medical and family care, to finances and professional development opportunities. We appreciate all you do for Datadog, and thank you for your feedback!

1.0

Feb 25, 2022

Sales Sales Sales

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

-Good benefits -Seemed transparent -I do believe executive team cared about employees -The product truly is best in class

Cons

If you are a true CSM, stay away. This place is a sales shop. All metrics are sales based. Customer Success falls under the sales org. You will be told your job is to manage customers, but when end of month comes, all that matters is your pipeline. There is also zero team support for the team that owns the smaller growth accounts. You are not supposed to be technical, but when any technical questions come up, there is zero technical support for your clients because they are not valuable enough. On top of that, you have 300-500 accounts, so working less than 65 hours per week is impossible. If you like sales, this job will be great for you. If you want true Customer Success, do not apply. Also the micromanagement is real. Updates are asked for multiple times per day. Expectations are completely unrealistic. There is absolutely no work/life balance.

Datadog Response

Thank you for sharing your candid feedback, and we're sorry that your experience at Datadog was anything but positive. We continue to grow rapidly around the world, and operate in a high growth environment because of the speed at which we're scaling globally. We're actively working on building our Customer Success org as our global customer base grows, and hear your feedback on addressing any leadership behaviors that need improvement. We appreciate you taking the time to leave this review, and will do all we can to continue improving as a company and department every day.

Viewing 34 - 36 of 45 Reviews

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awesome job

No great pay but great culture

Sales Sales Sales

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