Datadog Customer Success Manager reviews

3.5

42% would recommend to a friend

(45 total reviews)
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Olivier Pomel

86% approve of CEO

74% positive business outlook

Manager, Customer Success employees have rated Datadog with 3.5 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

45 reviews
1.0
May 27, 2021
Recommend
CEO approval
Business Outlook

Pros

You can expense your phone plan Supposedly the office but I joined and left during the pandemic Having the worst manager of my career - this is good as I have now learnt what I don't want a manager or leadership to be

Cons

I was completely over sold on the position, I was looking to work in a less stressful, less sales and more solutions focused environment with strong client services and relationships. I was told this was the case, promised a small renewals target that was achievable, relationship focused work with clients, a healthy challenging yet manageable workload and a friendly almost family like team environment. The only thing to come true was the family environment, but it was a dysfunctional family. Less than a month in I started encountering the practices of bullying, micro-management, shaming (in 1on1s and team meetings) and an increase and not achievable sales target (?!). About 7 out of 90+ people hit their target month on month. On multiple occasions I encountered colleagues not wanting to speak up about stress and bullying as they feared the outcome - whether that is losing good accounts or being fired.

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Datadog Response
5y
Thank you for sharing your candid feedback, and we're sorry that your experience at Datadog was anything but positive. We continue to grow rapidly around the world, and operate in a high growth environment because of the speed at which we're scaling globally. As we grow, we're actively launching manager trainings across the company to help better arm our leaders with the tools to grow successful teams and individuals, and we believe these trainings will help to teach great leadership practices moving forward. Feedback like this helps us understand both what we're doing well and where we still have room to improve.
4.0
Jan 15, 2021
Recommend
CEO approval
Business Outlook

Pros

happy employee, great culture and benefits

Cons

KPI driven, feels like micromanagemnbt sometimes

3.0
Jan 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Great leadership and benefit. Coworkers are amazing.

Cons

The role is very sales focused and you are measured on your success by revenue generating activity. The role pulls you in many directions, often resulting in working more than just 9-5.

Viewing 40 - 42 of 45 Reviews

Glassdoor has 1,935 Datadog reviews submitted anonymously by Datadog employees. Read employee reviews and ratings on Glassdoor to decide if Datadog is right for you.