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DearDoc

Engaged Employer

DearDoc Customer Success Manager (CSM) reviews

4.4

93% would recommend to a friend

(6 total reviews)

Joe Brown

93% approve of CEO

93% positive business outlook

Ratings by category

4.9

Compensation and benefits

4.7

Culture & values

4.7

Diversity & inclusion

4.7

Work/Life balance

4.7

Senior management

4.7

Career opportunities

Ratings by demographic groups

Reviews by job title

6 reviews
5.0
Jul 14, 2025

Ownership, growth, and strong leadership

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

DearDoc is the first company where I’ve truly felt like I have ownership of my accounts while also being part of a supportive team. The focus here isn’t on checking boxes, it’s on driving real results for our customers. We’re trusted to lead, experiment, and get creative. Leadership is accessible and listens. I’ve had direct input into process changes that were actually implemented. And wins are celebrated often, both big and small. The pace is fast, but so is the reward.

Cons

There’s a learning curve if you come from a more traditional success org. You’re expected to move quickly and take initiative, which is great for some but not all.

1.0
Sep 3, 2023

Save Yourself the Stress

Customer success manager(csm)
Recommend
CEO approval
Business Outlook

Pros

- it's a SAAS company, you work remote - unlimited PTO - no micro managing

Cons

- the company has no clear direction - "onboarding" has nothing to do with the role - you are made to believe that having a BOB of 250+ accounts is normal - zero professionalism - it's clear the CEO is just looking to sell this company - absolutely no diversity -I witnessed a manager, director, VP, and 4 colleagues are leave within my first 3-6 months. Only 1 left for a new position - sales lie to customer, the CEO knows about it and it's still going on - you know it's a bad company when you're told to CYA, but they preach a "team culture " - this is the first time I have personally and professionally outgrown a company - there's no room for growth at this company, after 18 months of being there no conversation about a raise or anything -the "Ai Chat" is not really Ai - sales are closing accounts that shouldn't be using our products, and CSM are left to deal with it

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DearDoc Response
2y
We appreciate your feedback and understand your concerns. We take your comments seriously, as they help us identify areas for improvement. At DearDoc, we are continuously working to enhance our company culture, leadership, and communication. We regret that your experience did not meet your expectations, and we are committed to addressing the issues you've raised. Thank you for sharing your thoughts, and we wish you success in your future endeavors.
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