Delaware North reviews

3.5

52% would recommend to a friend

(2,593 total reviews)
avatar

Jeremy M. Jacobs

57% approve of CEO

42% positive business outlook

Delaware North has an employee rating of 3.5 out of 5 stars, based on 2,593 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Delaware North employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Aug 29, 2023

Toxic environment

Recommend
CEO approval
Business Outlook

Pros

Shift meal, meet new people

Cons

Catty/toxic coworkers, unhelpful management, no guidance for accommodations and complaints Food could be better and more well prepared. Management doesn’t take complaints seriously, most leaders are unreliable and untrustworthy with a bad attitude

avatar
Delaware North Response
2y
We are disappointed to hear about your experience. We strive to create a positive work environment where our team members can find purpose, grow in their careers, and make connections. We truly care about our current and former team members. If there are any additional details about your experience you feel comfortable sharing, please email askhr@delawarenorth.com. We hope to hear from you soon.
1.0
May 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Free food during games, pay seems ok until you realize how much work is required.

Cons

I've been told this is the absolute worst Delaware North location. Nobody here knows what they are doing, so there is no training. They give people a set of keys and a badge and expect them to figure it out on their own. When I told the assistant GM that I felt lost and confused and overwhelmed and unable to help or contribute, he said "Good, that's how it's supposed to feel". They conveniently left out of my interview that this would require 14 days of work in a row, and 65+ hour work weeks. When I did the math, I was barely making minimum wage with how many hours I was working. Meetings and special events would pop up with a days notice and if I wasn't able to be there, I would be told that I need to anticipate this type of schedule. From day one everyone was gossiping about each other, including managers undermining other managers. There's no clear chain of command, so I was constantly being given conflicting directions. At my interview, I was transparent that I had some dates that I needed off due to commitments I had made prior to being hired, including plane tickets out of town that were already purchased. I was told this would be fine as long as I told them the dates immediately upon hiring. Over half the dates were denied due to them being blackout dates, which I was never informed of. I tried to work with the managers numerous times to find some sort of workable solution. When I told them I was going to have to resign if we couldn't come to an agreement on a consistent schedule, they told me they had a new position the company was going to be creating soon that would allow for a more consistent schedule. A couple days later, they quickly went back on this and said it was not a new position but "re-defining my duties as assistant concessions manager". The whole thing reeked of red flags, like they were trying to continue to bait me into staying to ultimately continue to take advantage of my time. I truly do not know how anyone working there is able to have a family or a life outside of work. I have never left a job so quickly, and it is very out of character for me to leave a job before having another lined up and without giving two-week notice. However, this place is so chaotic and toxic that I had to leave ASAP. When I went in to turn in my stuff to the GM, she was extremely rude and passive aggressive, which just affirmed that I had absolutely made the correct decision in leaving. All of this to say, there is a reason this job has been posted for a long time. And while the $50,000 they are offering may look like decent money, in reality you'll be making minimum wage and having no life outside of work. Just not worth it.

3.0
Jul 30, 2021

Mixed Bag

Recommend
CEO approval
Business Outlook

Pros

Generally decent pay and my manager was the finest leader I have ever worked for

Cons

Too much centralization of decsionmaking up through the Corporate Office and not enough trust, faith or confidence in the field management team to manage from the ground and not the gleeming building in Buffalo

Viewing 61 - 63 of 2,593 Reviews

Glassdoor has 3,058 Delaware North reviews submitted anonymously by Delaware North employees. Read employee reviews and ratings on Glassdoor to decide if Delaware North is right for you.